Sales customer service ( Matriculants only)

Introduction

Are you passionate about delivering exceptional customer service while driving sales growth? MJZ DIRECT is seeking a dedicated Sales Customer Service Representative to join our dynamic team. If you thrive in a fast-paced environment and have a knack for building relationships, we want to hear from you!

Responsibilities

• Provide excellent customer service by addressing inquiries and resolving issues promptly and effectively.
• Assist customers in selecting products that meet their needs, demonstrating thorough knowledge of our offerings.
• Process orders, handle returns, and manage customer accounts with accuracy and attention to detail.
• Collaborate with the sales team to achieve targets and drive revenue growth.
• Maintain up-to-date knowledge of products, services, and promotions.
• Handle customer complaints and escalate issues as necessary to ensure customer satisfaction.
• Track customer interactions and transactions, ensuring all data is accurately recorded.
• Proactively identify opportunities to upsell and cross-sell products to enhance customer experience and sales.
• Participate in training programs and stay informed about industry trends and developments.
  
  

Qualifications

• Matric Certificate(passed)/ NQFLV4-upwards.
• SA ID/Passport.
• Proven experience in customer service and sales roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• A positive attitude and a commitment to providing outstanding customer experiences.
  
  

Conclusion

Join MJZ DIRECT and become an integral part of a team that values customer satisfaction and sales excellence. If you are ready to take your career to the next level and contribute to our success, we look forward to welcoming you!