Airport Cashier

1. Handling Transactions

• Receive payments from customers in cash, credit/debit cards, or other methods.

• Issue receipts and return correct change promptly.

• Process refunds or exchanges according to company policy.

2. Customer Service

• Greet and assist customers in a friendly and professional manner.

• Answer basic inquiries related to products, services, or terminal information.

• Resolve minor customer complaints or escalate issues to supervisors.

3. Operating the Cash Register or POS System

• Accurately enter sales into the system.

• Ensure the till is balanced at the beginning and end of each shift.

• Report discrepancies or errors in cash handling.

4. Currency Handling (if applicable)

• Exchange foreign currencies following airport and financial regulations.

• Verify the authenticity of currency and follow anti-money laundering protocols.

• Maintain accurate currency records and reconcile currency at shift end.

5. Sales Support

• Assist with stock arrangement, labeling, and restocking when needed.

• Promote products or services during transactions (e.g., upselling).

• Support promotional activities and discounts.

6. Documentation and Reporting

• Maintain transaction logs and sales reports.

• Complete end-of-day cash reports and hand over to finance or management.

• Report suspicious transactions or security issues.

7. Compliance and Security

• Follow airport and store/company security procedures.

• Comply with aviation and financial regulations (e.g., ID checks for duty-free).

• Maintain confidentiality and handle sensitive customer data securely.