Technical Manager Mining
Netstar
Date: 1 week ago
City: Midrand, Gauteng
Contract type: Full time
Title
Technical Manager Mining
Job Description
Job Tittle:
Regional Technical Services Manager
Core Responsibilities
Matric is required or NQF level 4
3-4 years of experience
Education
Languages
Technical Manager Mining
Job Description
Job Tittle:
Regional Technical Services Manager
Core Responsibilities
- Develop procedures and workflows
- Develop and Review Standard Operating Procedures, workflows and quality systems, annually.
- Improve systems, workflow and efficiencies
- Innovative improvements to systems and workflow to suit evolving customer needs.
- Weekly as well as monthly reinforcement of SOP's and SLA's through training sessions, e-mail reminders and intranet publications.
- Compile customer/staff feedback and formulate solutions to improve customer experience on quarterly basis.
- Manage services provided to customers by allocated team members ensuring professional interaction at all times and adherence to relevant SOP's & SLA's
- To deliver an efficient and effective service to both internal and external clients at all times
- Respond to daily escalated customer queries and resolve efficiently or escalate further where needed
- Meet the requirements of the agreed personal development plan and report progress as per agreed review dates.
- Technical knowledge of commercial and passenger vehicles
- Knowledge of Altech Netstar fleet management and SVR products
- Take control and ownership
- Team player
- Customer Service and strong Business acumen
- Process Improvement
- Decision making
- Strong leadership ability
- Financial understanding
- Effective communication skills
- Good Knowledge of the Occupational Health and safety act
- Must be willing to travel and be in possession of a valid driver’s license and passport
- Able to work long hours if required
Matric is required or NQF level 4
3-4 years of experience
Education
Languages
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