Ops Spec: Systems Engineer (Cloud&Infra)(MD)

Job description:

Core Description

To support customer technical solutions by providing general technical support, maintenance and troubleshooting on customer systems under guidance of technical specialists.

Key Deliverables / Primary Functions

• Collaborate with associated infrastructure service teams to meet SLAs and resolve issues.
• Manage and support Microsoft Remote Desktop Services.
• Manage and support Azure Virtual Desktop Services.
• Manage and support Citrix Virtual Applications and Desktop Services
• Manage and support Citrix Netscaler Services
• Manage and support Citrix Hypervisor
• Identity and manage service-related risks.

Core Functional Skills & Capabilities Product Knowledge Result Orientation Communication Problem management Core Behavioural Competencies Working with people Adhering to principles and values Delivering Results & Meeting customer expectations Coping with pressures & setbacks Following instructions & procedures Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience

3 years’ experience with exposure to financial service IT infrastructure

OR

5 years’ experience with exposure to financial service IT infrastructure

Certifications Azure Certification ITIL Foundational V3/4 Citrix Professional Memberships in Relevant Industry Level of Engagement & Span of Control

Engagement will all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition Valid Drivers license Willingness to be on standby Workplace / Physical Requirements Hybrid Remote Worker