Solutions Specialist

Job Description

To provide specialist solution advice, design and coordinate the implementation of appropriate and innovative solutions in-line with strategic and business-driven initiatives that best meets the needs of the client.

Hello Future Solutions Specialist

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team at ConnectMe, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

• Create and prepare business cases to support design of solutions, products and enhancements that will deliver on the strategic objectives of product house or business unit
• Prevent wastage and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Compile reports that track progress and guide business to make informed decisions
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Deliver internal and external customer service excellence through adherence to quality service standards
• Facilitate and coordinate end to end implementation of prioritised and approved solutions for relevant product house or business unit
• Analyse data to identify opportunities for efficiencies and growth in business
  
  

You Will Be An Ideal Candidate If You

• Have a strong operations background
• Have knowledge of outbound dialer processes and systems in either sales, service, and or collection environments
• Can analyse, recommend, implement and monitor dialer strategies to support business operations
• Understand campaign management and monitoring on the dialer solution
• Understand dialer analytics and reporting to support business processes
• Can provide best practice guidance and contribute towards building of the dialer capability
• Can establish and maintain stakeholder relationships
• Have effective project management and project reporting skills
• Have good communication skills
• Have 3 to 5 years’ experience in similar environment
• Have solution viability assessment and business case orientation
• Have strong understanding of business process definition and re-engineering requirements
• Have a moderate understanding of project management and system, data or business testing requirements principles
• Have experience in documenting and implementing projects/ initiatives in line with business vision and strategy
• Have experience in the analysis and compilation of business information and intelligence
• Have a strong knowledge and use of design process tools (e.g. Visio, Firstmap)
• Have a relevant Diploma or degree in Business/ Engineering/ IT or similar
  
  

You Will Have Access To

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate
  
  

We Can Be a Match If You Are

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
  
  

Are you interested to take the step? We look forward to engaging with you further. Apply now!

#Post

#FNB

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

12/05/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.