Branch Manager Cape Town International Airport

One of South Africa's largest independent car hire companies, is looking for a dynamic and driven Branch Manager to oversee their operations at Cape Town International Airport.

The Top Priorities Of The Role Are

• Drive and achieve branch revenue targets.
• Maintain high levels of customer satisfaction, with a strong focus on Net Promoter Score (NPS).
• Maximise fleet utilization and ensure quick turnaround times.
• Manage costs effectively and operate within budget.
• Foster a positive team culture that promotes staff engagement and retention.
  
  

Non-negotiable Requirements

THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:

• Matric and 3–5 years' experience in a supervisory or management role—preferably within car rental, retail, hospitality, or logistics.
• A proven track record in a customer service or sales-driven environment with strong leadership, interpersonal, and coaching abilities.
• A valid South African ID and driver's licence, with the ability to commute to and from work reliably and without issue.
• Solid proficiency in Microsoft Office (Word, Excel, Outlook).
• Must be willing to work on-siteand adapt to business needs, including extended hours, weekends, and public holidays.
  
  

Highly Beneficial If You Also Have

• A Bachelor's degree in Business Administration, Hospitality, or a related field.
  
  

Duties Will Include

Operations management

• Supervise daily rental operations and vehicle logistics, ensuring smooth check-in/check-out processes.
• Ensure fleet readiness, cleanliness, safety, and legal compliance.
• Implement and uphold company processes and quality standards.
  
  

Staff leadership

• Recruit, train, develop, and manage branch team members.
• Create a high-performing, customer-focused team culture.
• Handle scheduling, workload delegation, and performance reviews.
  
  

Customer service excellence

• Ensure high standards of customer service and satisfaction, and an efficient customer journey.
• Resolve customer complaints and service issues effectively.
• Build loyalty through consistent, positive experiences.
• Develop a customer-first culture within the team.
  
  

Sales and business development

• Achieve branch sales targets and KPIs (e.g., upselling, waivers, upgrades).
• Promote additional products and services to customers.
• Develop and maintain relationships with corporate and walk-in clients.
• Identify local marketing opportunities and community engagement.
  
  

Financial management & reporting

• Monitor and manage branch budget, costs, and financial performance
• Manage cost controls and increase branch profitability.
• Prepare regular reports for senior management.
• Track KPIs and adjust strategies to improve results.
  
  

Desired Skills

• Branch Manager
• Car Hire
• Retail
• Hospitality
• Logistics
• Customer Service
• Sales