Customer Service Manager

Key Responsibilities:

• Client Relationship Management:
• Serve as the primary point of contact for healthcare facilities and professionals, ensuring their staffing needs and concerns are addressed promptly and professionally.
• Build and maintain strong, long-lasting client relationships through regular communication and service excellence.
• Team Leadership:
• Lead, mentor, and support the customer service team, ensuring high performance and continuous development.
• Monitor team workloads, ensuring efficient allocation of tasks and adherence to service-level agreements (SLAs).
• Service Delivery & Problem Resolution:
• Oversee the end-to-end service delivery process, ensuring timely placement of healthcare professionals.
• Proactively identify and resolve issues related to staffing assignments, ensuring minimal disruption for clients and candidates.
• Process Improvement:
• Continuously evaluate and improve customer service processes and systems to enhance efficiency and client satisfaction.
• Implement best practices to streamline operations and maintain high-quality service standards.
• Reporting & Insights:
• Provide regular reports and insights on client satisfaction, service metrics, and team performance to senior management.
• Identify trends, feedback, and opportunities for service enhancements.