Disputes Agent - UK Region (GCC Africa - Remote)
TransUnion
Date: 4 days ago
Contract type: Full time
Remote
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What We'll Bring
This is an entry-level position responsible for handling various queries received either telephonically, through live chat, fax, ticket or email from consumers regarding their credit reports and TransUnion products. The associate provides prompt assistance and resolution to consumer inquiries, including disputes, opt-outs, password resets, and other product-related queries. They troubleshoot and analyze system errors, apply fixes where possible, escalate and track unresolved issues for further review. The role involves maintaining constant communication with their team leader about any issues or error trends and may include mentoring peers by sharing best practices. Additionally, the associate ensures compliance with all TU and other relevant regulatory requirements. They also may work on special projects as assigned.
What You'll Bring
This is an entry-level position responsible for handling various queries received either telephonically, through live chat, fax, ticket or email from consumers regarding their credit reports and TransUnion products. The associate provides prompt assistance and resolution to consumer inquiries, including disputes, opt-outs, password resets, and other product-related queries. They troubleshoot and analyze system errors, apply fixes where possible, escalate and track unresolved issues for further review. The role involves maintaining constant communication with their team leader about any issues or error trends and may include mentoring peers by sharing best practices. Additionally, the associate ensures compliance with all TU and other relevant regulatory requirements. They also may work on special projects as assigned.
Impact You'll Make
For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.
Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.
Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.
A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Rep I, Consumer Operations Support
What We'll Bring
This is an entry-level position responsible for handling various queries received either telephonically, through live chat, fax, ticket or email from consumers regarding their credit reports and TransUnion products. The associate provides prompt assistance and resolution to consumer inquiries, including disputes, opt-outs, password resets, and other product-related queries. They troubleshoot and analyze system errors, apply fixes where possible, escalate and track unresolved issues for further review. The role involves maintaining constant communication with their team leader about any issues or error trends and may include mentoring peers by sharing best practices. Additionally, the associate ensures compliance with all TU and other relevant regulatory requirements. They also may work on special projects as assigned.
What You'll Bring
This is an entry-level position responsible for handling various queries received either telephonically, through live chat, fax, ticket or email from consumers regarding their credit reports and TransUnion products. The associate provides prompt assistance and resolution to consumer inquiries, including disputes, opt-outs, password resets, and other product-related queries. They troubleshoot and analyze system errors, apply fixes where possible, escalate and track unresolved issues for further review. The role involves maintaining constant communication with their team leader about any issues or error trends and may include mentoring peers by sharing best practices. Additionally, the associate ensures compliance with all TU and other relevant regulatory requirements. They also may work on special projects as assigned.
Impact You'll Make
For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.
Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.
Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.
A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Rep I, Consumer Operations Support
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