Customer Service Team Leader

Description

Build your Career with an Industry Leader

Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote, and help sell our customer’s products! With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.



Purpose of the role

To provide a courteous, prompt, and professional administration service to all customers and internal departments.

To ensure all accounts are administered comprehensively

The Role:

In this exciting role, you will:

• Communicating schedules and order dates to external sales teams and customers.
• Raising customer orders on the business system, receive customer repeat orders with an amendment to the artwork & process through the appropriate procedure.
• To work with Estimating and Sales Departments to ensure correct pricing is issued to the customer, entered onto the Business System, and invoiced.
• Receiving a customers’ request for order amendment, confirm the amendment with production and purchasing and issue notice to senior management of any sales projection change.
• Raising a concession form for customer trials when required, ensuring that no customer trial progresses without either a purchase order from the customer or a concession form.
• To forward all received information and documentation to Technical Services Representative.
• Liaise with Sales / Key Account Managers to facilitate information transfer with new projects.
• To provide a communication channel between operation and external sales/the customer
• To assist the Technical Services Representative to adequately two-way communicate on the status of projects.
• To respond to all assigned project actions within the defined timeline.
• To monitor the production schedule daily and advise customers of deliveries.
• To liaise closely with the Production Planner to ensure labels are produced within the timescales required and communicate progress to external sales and customer where required.
• To actively manage stock levels for stock customers and ensure the min/max programs are adhered to.
• To issue accurate stock and production planning reports to the customer in a timely manner where required.
• To ensure that all proofs are delivered to the customer in a timely manner, and to direct feedback to the relevant departments. Business System to be updated and PDF proofs uploaded accordingly.
• To assist the Technical Services Representative with delivering label profile drawings, line audit reports and other pre-print service products to the customer in a timely manner.
• To refer any costings or commercial issues on such products to the Sales & Customer Services Manager for approval before dispatching.
  
  
  

To succeed in this role, you will require:

• Matric Certificate
• Diploma in Sales & Marketing / Logistics Sound & credible customer service background
• Sales administration experience (2- 5 years)
  
  
  

Why Multi Color?

• You will work in our modern manufacturing facilities, at the cutting-edge of production-environment innovation; we challenge the status quo and are transforming operations every day.
• You will gain experience in a fast-paced environment, with an ambitious team; we look forwards and continuously improve to be the best we can; we have a strong drive for results.
• You will be part of a team that shares our values of integrity; passion, perseverance, creativity and achievement; we value, respect and champion diversity.
• You will be joining a global and diverse organization that collaborates effectively to find optimal solutions; we focus on our customers and work with them on every step of their journey with us.
• You will be part of a team that strives for global sustainability, playing our part in making the world a better place for future generations.
  
  
  

Diversity & Inclusion

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued and empowered. We are committed to providing an environment in which everyone is included, treated fairly and with respect. We consider our people our best asset and understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.