Technical Support Engineer I

Capitec


Date: 3 weeks ago
City: Stellenbosch, Western Cape
Contract type: Full time
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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

  • To see what life at Capitec is all about and complete a short assessment, please click here!
  • Once you have completed the above finalize your application by clicking apply below.

Purpose Statement

  • To provide end-user technology support to all users (clients) at Campus, Branches, Regional Offices and roaming users of Capitec Bank (responsible for all geographic regions).
  • To assume responsibility for the repairs of faulty equipment and logging of incidents with vendors / suppliers, and propose solutions to prevent incidents from re-occurring.

Experience

Minimum:

  • 3 - 5 Years’ experience in a corporate technical support environment
  • 3 Years knowledge related to Microsoft hardware and software technology
  • Basic knowledge of diagnostic principles and troubleshooting
  • Client relationship management practices and principles
  • Dependent on the business requirement the specified experience may be subject to change.

Ideal

  • 5+ Years’ experience in an IT operational environment of which 3 years should be experience in a Banking environment
  • Vendor relationships and management

Qualifications (Minimum)

  • A relevant qualification in Information Technology - Technical Support or Information Technology - Computer Science

Qualifications (Ideal Or Preferred)

  • Bachelor's Degree in Information Technology - Technical Support or Information Technology - Computer Science

Knowledge

Minimum

  • Knowledge in a corporate support environment
  • Knowledge related to Microsoft hardware and software technology
  • Basic knowledge of diagnostic principles and troubleshooting
  • Client relationship management practices and principles

Ideal

  • Knowledge in a corporate and supplier support environments
  • Knowledge related to Apple hardware and software technology
  • Advanced knowledge of diagnostic principles and troubleshooting
  • Client relationship management practices and principles
  • Understanding SCCM principles
  • Vendor relationships and management

Skills

  • Communications Skills
  • Interpersonal & Relationship management Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Analytical Skills
  • Negotiation skills

Conditions of Employment

  • Clear criminal and credit record
  • Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

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