Lead, Cloud Services
Xceptor
Date: 3 weeks ago
City: Cape Town, Western Cape
Contract type: Full time
About Xceptor
Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.
We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project.
Our People are subject matter experts. We understand our client’s challenges and we’ve got the experience and knowledge to solve them. Our talented team has a deep understanding of the unique challenges of the industry - we can empathise, engage, and speak the same language as our clients.
Our Vision is to be the leading platform for automating data flows.
Our Mission is to empower business users within Financial Institutions to build automated processes that deliver trusted data.
Our Values were created by our people, and speak to both who we are, and who we aspire to be. Ambition is in our DNA, and we embrace any opportunities ahead. Our curiosity and desire to grow drives us to learn from our customers and those around us. Our people are empowered, accountable, and deliver. We pull together, step up and focus on outcomes. The brilliance of our people makes a positive difference.
Business area and team
The SaaS Cloud Services organization is responsible for operating our SaaS platform and delivering exceptional service to our SaaS clients. This function also works collaboratively with our sales, delivery, product, and engineering organizations to accelerate customer acquisition and projects, whilst ensuring operational excellence at every step of the journey. The business unit is focused on guiding our clients on target state solution architecture, technical onboarding, and service management throughout the client lifecycle - ultimately enabling our customers to increase their business agility and maximize their return on investment.
The Role
We are seeking a candidate to fulfil the role of Cloud Services Engineer, to work on Xceptor’s Software as a Service (SaaS) client platforms.
The Cloud Services Engineer’s responsibilities will span availability, performance, monitoring, incident response, and deployment of new clients and services. The role works closely with the Xceptor Support team and product engineering group, contributing operational insights as the services evolves.
The role requires participation in a rota to be on call to respond to services availability incidents out of hours.
Key Responsibilities
Please note:
Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.
We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project.
Our People are subject matter experts. We understand our client’s challenges and we’ve got the experience and knowledge to solve them. Our talented team has a deep understanding of the unique challenges of the industry - we can empathise, engage, and speak the same language as our clients.
Our Vision is to be the leading platform for automating data flows.
Our Mission is to empower business users within Financial Institutions to build automated processes that deliver trusted data.
Our Values were created by our people, and speak to both who we are, and who we aspire to be. Ambition is in our DNA, and we embrace any opportunities ahead. Our curiosity and desire to grow drives us to learn from our customers and those around us. Our people are empowered, accountable, and deliver. We pull together, step up and focus on outcomes. The brilliance of our people makes a positive difference.
Business area and team
The SaaS Cloud Services organization is responsible for operating our SaaS platform and delivering exceptional service to our SaaS clients. This function also works collaboratively with our sales, delivery, product, and engineering organizations to accelerate customer acquisition and projects, whilst ensuring operational excellence at every step of the journey. The business unit is focused on guiding our clients on target state solution architecture, technical onboarding, and service management throughout the client lifecycle - ultimately enabling our customers to increase their business agility and maximize their return on investment.
The Role
We are seeking a candidate to fulfil the role of Cloud Services Engineer, to work on Xceptor’s Software as a Service (SaaS) client platforms.
The Cloud Services Engineer’s responsibilities will span availability, performance, monitoring, incident response, and deployment of new clients and services. The role works closely with the Xceptor Support team and product engineering group, contributing operational insights as the services evolves.
The role requires participation in a rota to be on call to respond to services availability incidents out of hours.
Key Responsibilities
- Ensure Service Availability: Monitor and maintain the availability of Xceptor’s SaaS services.
- Incident Response: Swiftly respond to alerts and troubleshoot issues, and work with Xceptor’s Global Support and Engineering teams
- Performance Optimization: Identify and resolve performance bottlenecks in the cloud environment to ensure optimal service delivery.
- Capacity Planning: Monitor resource usage, identify and implement issue mitigation actions, and plan for future capacity needs to ensure scalability and reliability.
- Client deployments: Work on projects to migrate new and existing clients to Xceptor SaaS solutions.
- Change Implementation: Implement and approve changes based on support or client requests.
- Create and maintain detailed documentation of processes and procedures for internal use and compliance purposes.
- Develop and maintain automation scripts to improve efficiency and reduce manual intervention in repetitive tasks.
- Participate in on-call rotations to provide 24/5 support.
- Participate in and run DR/BCP tests.
- Support Sales/Customer Success colleagues with presentations of the SaaS service to prospective SaaS clients to evangelise the service.
- Strong troubleshooting and problem-solving skills.
- Experience in a site-reliability engineering, technical support or implementation role.
- Client service mindset.
- Experience with cloud-based infrastructure such as Azure, AWS.
- Experience with monitoring and logging tools.
- Experience in incident response, root cause analysis and post mortem diagnosis.
- Ability to communicate effectively with internal teams, management, and clients.
- Familiarity with Azure DevOps Pipelines, SQL Server,
Please note:
- Xceptor works with clients in financial services and our offers of employment are subject to the satisfactory completion of background checks, which includes criminal record checks, and credit reference checks.
- If you have any employment gaps exceeding three months within the last six years, we will request additional information and evidence to clarify those periods.
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