Breakfast Attendant

Innisfree Hotels


Date: 1 day ago
City: Paarl, Western Cape
Contract type: Full time
Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:

Mercantile Hotel New Orleans

Breakfast Attendants are responsible for assembling and disassembling breakfast buffets and ensuring that the buffet always remains well-stocked for a great breakfast. In full-service establishments, Breakfast Attendants receive requests from customers and communicate them to the kitchen staff, and clear tables.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
  • Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
  • Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.
  • Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
  • Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule.
  • Provide quality service to all guests by responding to their requests promptly, and efficiently.
  • Prepare, set up, stock, take down, clean, and provide quality breakfast products, adhering to all recipe and presentation standards.
  • Responsible for creating an impressive breakfast experience for all guests.
  • Clearing cutlery and crockery from customers' tables, wiping dining tables, cleaning and replenishing tabletop condiments throughout the shift.
  • Provide information and assistance to hotel guests regarding local and property amenities.
  • Assist guest efficiently and courteously in all hospitality related functions, while ensuring that all breakfast service is being maintained and served according to brand standards.

Inventory breakfast items regularly; order or purchase items as necessary or provide an order for the manager.

  • Assist in maintaining cleanliness of public areas.
  • Show initiative in job performance by anticipating the needs of guests and team members.
  • Follow all company’s policies, procedures, and meet standards.
  • Must maintain a clean and safe work environment and report any safety issues to management immediately.
  • Perform any other duties as assigned by management.

Qualifications

  • Must have a high school diploma or equivalent.
  • Minimum 1 year of customer service experience required, hospitality industry preferred.
  • Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
  • Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
  • Must be able to multi-task and be detail oriented.
  • Must be a team player.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.
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