Consultant: Software Engineer

Netstar


Date: 3 weeks ago
City: Midrand, Gauteng
Contract type: Full time
Title

Consultant: Software Engineer

Job Description
Job Tittle:

Consultant: Software Support Engineer

Responsibilities
  • Assistance, troubleshooting and installation on all tracking software for clients and internal staff (Vigil+, Vcam, AVM cloud, Safe and Sound and Caps support) – Troubleshooting include:
    • Checking with client’s IT on closed/open ports or firewall blocks/antivirus exceptions
    • Assisting clients with setting up of their drivers, locations, sms/email alerts and explaining these in detail
    • Assisting client with scheduled reports or investigating missing or inaccurate data
    • Investigate reasons why features not enabled in Safe and Sound
  • Restarting of app/web services for various reasons – cannot login, not updating, unit changes done in CRM but not reflecting on UI, commands not processing etc.
  • Investigate why unit/s is not updating or not visible on software
  • Reprocessing of data if the data is available but not on the software
  • Changing of registration numbers as per request from clients
  • Migration of clients from different platforms
  • Intensive and/or basic training on all software platforms for clients and/or internal staff
  • National and international assistance relating to software and unit reporting problems
  • Enabling and configuring of wireless sensors such as door sensors, pto’s and configuring the temperature for vehicles with fridges
  • Setting up and testing of immobilizers
  • Monitoring of dashboards for different software platforms
  • Fitment center assistance on Mobi devices and Field services
  • AX – arrange licenses, load software, troubleshoot software,
  • Teltonica – load, troubleshoot, repair, training
  • Microsoft D365/Field services support
  • Mobitech software support

Core Responsibilities
  • Installing, configuring, and troubleshooting software related issues
  • Managing end user expectations and support requests
  • Software application training for end user
  • Manage and monitor performance of all software applications.
  • Analyse data to produce accurate information for clients or internal requests.
  • Provide root cause analysis for software issues when need and provide possible solutions.
  • Always provide robust and continuous communication to clients and internal stakeholders.
  • IT support, hardware and software and other approved IT information systems.
  • Customer engagements and internal support to the sales channel and other internal stakeholders
  • Provide statistical information to management when required.
  • Provide expert witness testimony on behalf of Netstar for arbitrations/hearings and court proceedings.
  • Infrastructure analysis for pre-sales and onboarding new clients and assisting with software application demonstrations for clients when needed.

Educational Qualifications
  • CompTia A+/N+ International or equivalent IT qualification
  • National senior certificate
  • Microsoft D365 an advantage

Experience
  • Minimum Minimum 1- 2 years in coordinating, planning, and administration in an IT environment.
  • Experience in PC hardware
  • Knowledge of the following Microsoft products: Microsoft Office, All Windows OS
  • Basic internet protocol knowledge (HTTP, SMTP, FTP, SOAP)
  • Knowledge of firewall, proxy’s, and antivirus programs
  • Knowledge on LAN/WAN
  • Driver’s license
  • Advantageous

Exposure to Netstar Systems

Microsoft SQL server 2003/8

Fluent in other South African languages

Microsoft D365

Other Requirements
  • Good Business Acumen
  • Corporate Governance
  • Relevant Industry/Domain knowledge
  • Attention to detail.
  • Professionalism
  • Presentation
  • Customer relationship management

Education

Languages
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