IT Support Analyst

Job Description

Hello Future IT Support Analyst

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
• Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
• Anticipate consequences and adapts problem solving based on continual feedback
• Act speedily to resolve problems queries and complaints
• Adapt communication styles to meet the needs of different audiences
• Analyse the business need and current process and identify where there is waste or risk and where processes could be improved
• Understand how systems relate to each other and to other systems and processes in the bank
• Analyse and reconcile differences between different systems
• Recommend improvements and use influence to get stakeholder buy-in
• Physically log the request for change to the relevant development team and advise the stakeholder of its status and need for priority
• Follow up with the business to encourage them to push for priority
• Track user requests and incidents identify commonalities and trends and create reports to stakeholders that highlight trends risks and mitigating actions
• Support users with daily requests and incidents in line with agreed SLAs for responses and repairs
• Analyse root causes of system failures and resolve these in conjunction with relevant stakeholders
• Track user requests and incidents and perform trend analysis to identify where processes could be further improved
• Ensure training documentation is provided and readily available and if not with the assistance of the
• subject matter expert create documentation and facilitate handover to users and the IT Applications team
• Update documentation to enable cross-skilling , enhance knowledge sharing and reduce key man dependencies
• Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Stay relevant and up to date with legislations and new developments
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
• Take ownership of personal career development leveraging formal and informal opportunities
• Read situations and organisational realities
  
  

You Will Be An Ideal Candidate If You

• Bachelor’s degree/Diploma in Computer Science, Information Technology, or a related field.
• 2-3 years IT Support Analysis experience
• Strong problem-solving abilities, excellent communication skills, and the ability to work under pressure.
  
  

You Will Have Access To

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate
  
  

You Can Be a Match If You Have

• Set aside personal agenda for the greater good
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices
• Share debate and communicate learnings
• Flag and debate issues constructively
• Promote a friendly cooperative climate
  
  

Are you interested to take the step? We look forward to engaging with you further. Apply now!

#post

#fnb

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

17/05/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.