IT Manager

MRI Software


Date: 21 hours ago
City: Cape Town, Western Cape
Contract type: Full time
Responsibilities

  • Build a high performing team through staff development, recruiting, and retention to support growing business needs
  • Delegate tasks, monitor team performance, and provide guidance to achieve organizational goals
  • Address complex IT challenges and provide effective solutions
  • Ensure the smooth functioning of IT systems, including all areas of IT and Cloud Infrastructure
  • Work with other departments to align IT operations with overall business objectives
  • Ensure all IT operations comply with company policies and regulatory requirements
  • Manages related Service Desk Tool queues and tickets
  • Resolve or escalate incidents and service requests, maintaining relevant records promptly and efficiently within SLA
  • Deployment and configuration of VMware Virtual Machines in vCentre and Azure
  • Installation and management of IT security tools
  • Build new systems and deploy application software
  • Install new software releases and system upgrades
  • Review of SOPs and documentation
  • Remote Desktop Gateway management, configuration, and troubleshooting
  • Configuration of monitoring tools
  • Optimizing solutions to improve performance, function, or costs
  • Ensure security is the cornerstone of the designs, services, and implementations
  • Building Dashboards and Reporting on monthly metrics
  • Documentation
  • Work with other functional teams to jointly deliver projects as well as being able to work as individual to complete smaller tasks
  • Active Directory management and troubleshooting
  • VPN Configuration and troubleshooting
  • General vCentre management and troubleshooting
  • Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP’s are accurately recorded and updated

Requirements

  • Diploma/Bachelor’s degree and 5+ years of related experience
  • Strong leadership and communication skills
  • Minimum 3 years Team Management skills and experience - Must have managed a team with more than 5 team members
  • Experience with MS Office 365 and other business SaaS offerings a plus
  • Kubernetes, Linux, MS SQL, and Docker experience a plus
  • Understanding of the SDLC, Software and Database Deployment Methods, and Application Security Scanning Tools a plus
  • Problem-solving and decision-making abilities
  • Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities.
  • Proficiency in server, storage and virtualization standards, techniques and tools.
  • Analytical/problem-solving skills.
  • Clear and concise verbal and written communication to all levels of the organization.
  • Effectively organize and prioritize work.
  • Simultaneously manage and deliver multiple projects or tasks.
  • Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality.
  • Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process
  • Ability to be available for possible after hours, standby work or shift work if required
  • Experience with SaaS models and large-scale distributed web architectures utilizing SaaS technologies is a plus
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