General Manager

Does the challenge of running our show make your heart beat faster? Can you balance executing and delivering the masterplan with a strategic focus on guest experience, revenue generation and achieving commercial results for our Stakeholders? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our General Managers are hotel experts and recognized leaders with the ability to prioritize a complex and hands on workload and who strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As General Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the General Manager:

• Ensures the smooth running of the hotel, where all areas of the business are managed and the guest service experience is delivered to the highest levels
• Working proactively with all key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Develops and implements strategies where key hotel metrics are identified, communicated and delivered
• Works with key stakeholders, effectively manages and reviews the life cycle of the team within the hotel, fostering a culture of growth, development and performance
• Owner of the hotel budget, business and sales plan, ensuring that all areas of the business are controlled. Maximizing sales and profit, business opportunities and brand reputation, productivity and performance
• Builds and maintains effective working relationships with all key stakeholders and business partners
• Reviews and scrutinizes business activities, objectives and best practices, providing recommendations that will drive financial performance and provide added value
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
  
  
  

Requirements of the General Manager:

• Proven experience in general management with strong problem-solving capabilities
• Excellent leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using IT systems on various platforms
• Strong communication skills
• Develop, implement and adhere to strategic business plans, budgets and investment plans according to the annual business planning guidelines. Ensure that these are based on a good market and product knowledge, adequately foresee the near future as well as long-term expectations on market development and maintain realistic yet ambitious targets. Always strive to improve market penetration.
• Monitor results regularly and initiate corrective measures and action plans if the hotel performs below expectations
• Monitor performance to competitive set and initiate action if penetration development is negative.
• Set objectives and delegate responsibilities to the management team.
• Foster team work, open communication, shared information and co-operation.
• Ensure the hotel management team utilizes in full all resources available in the Radisson Blu Hotels & Resorts and Radisson Hotel Group System to support the hotel and enhance efficiency and know-how
• Maintain a good working-relation and dialogue with the hotel’s owner(s).
• Fully understand all contractual relations between Radisson Blu Hotels, Radisson Hotels & Resorts and the owner and secure that all obligations are met. Understand, foresee and act proactively regarding any potential conflicts between owner’s interest and those of the Hotel.
• Ensure the management team understands the dimension of value when doing business. Ensure that the commercial aspects of decision-making are considered in all relevant areas (revenue management, investments, purchasing, employee scheduling, cost management, etc.)
  
  
  

"Our 4-star hotel near the Cape Town business district is within walking distance of the Cape Town International Convention Center (CTICC) and the Victoria & Alfred Waterfront, home to popular shops and restaurants. Our guests comfortably enjoy their stay in Cape Town in one of our 120 rooms and suites. They can also choose from local specialties and a selection of South Africa’s finest wines at RBG Bar & Grill, or enjoy cocktails and breath-taking views of the city and Table Mountain at Harald’s Bar & Terrace.

Our Cape Town hotel also offers secure, indoor parking, as well as complimentary access to the fitness center and outdoor plunge pool. Boasting a 125 m2 conference space that can be divided into 2 equal-sized meeting rooms our Cape Town hotel is the perfect location for meetings, events an receptions.

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CAREERS

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

Skills

Fluent in English

Reputable Hotel Management Experience Essential

Financial acumen essential