Parts Team Leader M/F

The purpose of this position is to ensure achievement of new business objectives, sales targets and revenue growth generated through personal performance and the performance of the Parts team, best management practices are followed in all areas of responsibility regarding Parts sales procedures and actions, promoting a customer oriented service, to implement and uphold actions in line with company strategic vision, to maximize efficiency of the department and to operate the department profitably according to set targets

With a revenue of over €_8.3 billion, access to 45 of the 54 countries on the continent, and near to 23,100 employees, we are a key player in mobility, infrastructure and energy, healthcare and, consumer goods,.
The Group partners with leading international brands and covers the entire value chain - imports, production and distribution- in line with the best international standards, drawing on over 170 years of hands-on knowledge and local expertise.
We pursue a twofold strategy, focusing on manufacturing to promote local production, and distribution through its distribution network, Africa's largest, to offer tailored, affordable products and services to people across the continent.

With Africa For Africa


More information: www.cfaogroup.com

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:
To assist with the overall responsibility to manage Parts Department Personnel (bi-annual performance appraisals per staff member, payroll information to be compiled and submitted timeously, monthly departmental meetings, achieving employee morale survey target, managing leave and absenteeism, implementing and driving Investors In People in line with company strategic objectives, ensure effective inter-departmental and internal communication; maintaining compliance with company's personnel policies with regards to hiring, terminations, compensation, benefits, discipline, grievances, safety and training).

* Overall responsibility to ensure quality of customer interaction and service (support and guide the Parts team in attracting and securing new business, developing partnerships with and tailor-made solutions for clients; evaluation of Parts Aftermarket sales team's development needs and ensuring lack of knowledge / skills are addressed; evaluation of administrative and supervisory staff development needs and ensuring lack of knowledge / skills are addressed).
* Sound financial management of department in line with budget and company strategic objectives (ensure that sales and GP targets are met, stock availability is as per set targets, parts obsolescence is controlled, overheads and debtors are in line with company regulations and under control; ensure parts order processing happens fast and efficiently; ensure parts inventories / perpetual stock counts are done as per company policy).
* Plan, prepare, submit and ensure achievement of Parts department's budget.
* Preparation and presentation of weekly, monthly, and quarterly + ad hoc reports.
* Overall responsibility to ensure Parts team follows administrative procedures correctly.
* Manage development and performance of the Parts Aftermarket sales team; ensuring that the team maintain acceptable levels of coverage, growth, and profitability in their sales territories.
* Drive customer service excellence & ensure good relations and communication with customers.
* Grow department in line with company requirements.
* Ability to develop and implement operational innovation

Desired Skills and Experience

The requirements listed below are representative of the knowledge, skills, education / training, and experience required for this position:
* Matric, Grade 12 or equivalent qualification
* Proven experience and success in supervisory position in the material handling or related industry; minimum of 5 years' experience in similar position
* Suitable knowledge of parts / products - e.g., Compactor, Cranes parts; coupled with suitable knowledge and experience in parts sales management.
* Excellent work ethic - honest, reliable, hardworking, dedicated and takes pride in work carried out.
* Highly developed prioritising and multi-tasking skills; strong sense of urgency; problem solving and decision-making skills.
* Excellent communication skills with people at all levels in an organisation
* Dedication to service excellence in every aspect of work carried out, strong focus on attention to detail and accuracy.
* Excellent communication skills with people at all levels in an organisation - must be able to converse fluently and comfortably in English; must be able to read and write English.
* Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative
* Ability to work under pressure
* Ability to understand and follow safety measures and precautions.
* Ability to manage own time - to work according to a schedule and complete set tasks in time
* Must be of sober habits, have high energy levels and general good health - must be declared fit for physical performance requirements of these tasks - physically able to carry, lift, and move heavy objects; must be able to stand and sit for long periods of time; must be able to bend, stretch, twist and reach with body, arms and/or legs.
As this position is part of a team that service a specialised industry and client requirements are paramount to the success of their businesses and the partnership between our company and theirs - candidates applying for this position must be able to do standby and work overtime as and when requested.
Required Certificates:
* Warehousing / Sales / Business Management Degree / Diploma (NQF Level 6)
* Code 8 driver's licence