Customer Care Consultant

Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.

With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.

We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.

Find out more at RIB Careers.

Job Title: Customer Care Consultant

Location: Centurion, South Africa

Employment Type: Full-time

The job

Customer support for RIBSA software Products, through the Portals, emails and telephonic enquiries, and after hours support.

Key Responsibilities

• Answering all customer support calls, this will involve assisting with the out of business hours support rota for high priority issues
• Responding to customer support emails
• Responsibility for ticket resolution
• Provide industry advice on how to solve real world QS/Estimating/Construction Management challenges so customers can get the very best out of the software
• Support customers from any region, working with colleagues in the global RIB Customer Care team
  
  

Essential Requirements

• Construction Industry experience (minimum 2 years)
• Use of Candy software (minimum 2 years full time)
• Understanding of Candy Estimating, Valuation & Planning
• Construction related qualifications (Building Science, Construction management, Quantity Surveying)
  
  

Desired Skills

• Ability to prioritise, organise and manage workload from start through to the desired result within the closing off cases by COB
• Ability to conceptualise and think creatively as well as impart the vision to others
• Ability to analyse data or processes to extract relevant information or disseminate & correlate data, resulting in effective reporting or research
• Ability to remain cool under pressure and handle stress
  
  

RIB may require all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

RIB is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join RIB to create the transformative technology that enables our customers to build a better world.