Senior Warranty Technician Global Grade 10
Barloworld Equipment
Date: 10 hours ago
City: Durban, KwaZulu-Natal
Contract type: Full time

Key Output
- A Technical Expert evaluating and processing all types of warranty claims against supplier warranty policies and guidelines to deliver end user and dealer acceptance.
- Control cost effectively on all types of warranty claims, suspense and debtors’ accounts effectively.
- Approve and process warranty claims and payments.
- Provide expert technical support for Warranty resolution and
- Provide feedback on warranty issues to business.
- Achieve warranty balance scorecard targets and KPI’s.
- Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 3 years post-apprentice/learnership experience.
- Applicable product knowledge, Basic financial management skills.
- Sound business communication skills – managerial and technical report writing skill essential.
- Sound interpersonal relationship skills.
- Computer Literate (MS Office & SIS ET).
- Problem solving and failure analysis skills, Warranty claim experience is an added advantage.
- Sound interpersonal relationship skills; Leadership Competencies.
- Understanding of supplier warranty systems.
- Sound understanding of Warranty policies & procedures.
- Computer Literate, Applicable product knowledge.
- Basic financial management skills.Sound business communication skills – managerial and
- Technical report writing skill, Problem solving and failure analysis skills.
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