Senior Warranty Technician Global Grade 10

Barloworld Equipment


Date: 10 hours ago
City: Durban, KwaZulu-Natal
Contract type: Full time
Key Output

  • A Technical Expert evaluating and processing all types of warranty claims against supplier warranty policies and guidelines to deliver end user and dealer acceptance.
  • Control cost effectively on all types of warranty claims, suspense and debtors’ accounts effectively.
  • Approve and process warranty claims and payments.
  • Provide expert technical support for Warranty resolution and
  • Provide feedback on warranty issues to business.
  • Achieve warranty balance scorecard targets and KPI’s.

Qualification, Experience And Competencies

  • Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 3 years post-apprentice/learnership experience.
  • Applicable product knowledge, Basic financial management skills.
  • Sound business communication skills – managerial and technical report writing skill essential.
  • Sound interpersonal relationship skills.
  • Computer Literate (MS Office & SIS ET).
  • Problem solving and failure analysis skills, Warranty claim experience is an added advantage.
  • Sound interpersonal relationship skills; Leadership Competencies.
  • Understanding of supplier warranty systems.
  • Sound understanding of Warranty policies & procedures.
  • Computer Literate, Applicable product knowledge.
  • Basic financial management skills.Sound business communication skills – managerial and
  • Technical report writing skill, Problem solving and failure analysis skills.
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