Pension Backed Home Loans Specialist (Temporary)

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at www.momentumgroupltd.co.za

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

To take full accountability for the Pension Backed Home loan Product within Momentum Corporate. To play an integral role in designing the processes necessary to implement and optimise the new Product to all stakeholders. To focus on the development, implementation, and ongoing management of the product.

Requirements

• Matric
• Bachelor’s degree in commerce, Banking or Business.
• Minimum 2 years -experience in a Product Specialist role.
• Financial Services Industry Experience
• Advanced Microsoft Excel, Word and Power point skills.
  
  

Duties & Responsibilities

• Responsible for providing support for the Pension Backed home loan product.
• Effectively communicate with stakeholders at all levels.
• Play an integral role in to implement and optimise processes.
• Proactively identify red flags and drive solutions.
• Vetting customer applications, for example, utilising an automated credit scoring tool, verifying all documentation provided by the customer, calculating the affordability for the loan.
• Focus on the development, implementation, and ongoing management of the product.
• Manage small to large projects related to product enhancement.
• Manage product reporting. Utilise analytical skills to extract, manipulate, interpret and present data effectively.
• Understand and drive profitability levers.
• Provide input into sales and marketing initiatives.
• Initiate and manage product research and data analysis; understand the needs of the client base.
• Manage and maintain relationships with stakeholders across MMI, corporate clients, brokers and suppliers.
• Responsible for customer and broker servicing.
• Ensure that the product fulfils all risk and compliance requirements.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Internal collaboration: Effective and consistent service delivery and support to all internal clients.
• Customer engagement/retention: Engagement/ retention of clients within current portfolio.
• External Customer satisfaction: effective and consistent service delivery and support to external clients.
• Client service: Ensure service excellence is achieved in line with company values.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participating in and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Values: Live the MMI values namely Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.
• Performance and Development: Manage own performance and development.
• Risk/ Opportunity identification related to expenses and revenue: Identify financial and business risks to the company and escalate accordingly.
• Minimise the company's loss by controlling excessive wastage, contain costs within budget parameters.
  
  

Competencies

• Product Management: End-to-end ownership of product development, implementation, and optimisation.
• Stakeholder Engagement: Effective communication and relationship-building with internal and external stakeholders.
• Process Improvement: Ability to design, implement, and optimise operational processes.
• Analytical Thinking: Strong data analysis, reporting, and problem-solving skills.
• Risk & Compliance Awareness: Ensuring product adherence to legal, risk, and compliance standards.
• Customer Service Excellence: Commitment to high-quality client and broker servicing.
• Project Management: Managing product-related projects from initiation to delivery.
• Financial Acumen: Understanding of profitability levers, cost containment, and financial risk identification.
• Innovation & Initiative: Proactively identifying issues and driving creative, value-adding solutions.
• Team Collaboration: Contributing to a culture of accountability, teamwork, and continuous improvement