Verification Specialist

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

• Vetting and verifying of customer KYC documentation through the prescribed by FICA Standard Operating Procedures
• Report any form of suspicion when dealing with any customer in the form of fraudulent documents and unusual behaviour in respect of the documentation received or the process
• Ensure Documents are timeously vetted, and account statuses updated accordingly.
• Ensure good customer service principles are displayed in dealing with customers documentation and efficient turnaround times regarding account queries related to FICA.
• Tracking, reporting and analysis of the above listed functions.
• Adhere to SLAs in terms of FICA processes via uploads & email verification.
• Process contact-centre queries within the required SLA’s
• Apply knowledge and understanding of Financial Intelligence Centre Amendment Act (FICA)
• Identify problem areas and ensure corrective action is taken investigating occurrences of KYC non-compliance.
• Ensuring the execution of all functions and tasks allocated are completed within the required SLA.
• Assisting with administrative tasks relative to the ad-hoc operations as assigned by management.
• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.
  
  

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

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