Message Centre Advisor

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses. Visit us at www.momentummetropolitan.co.za

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

A Message Centre Adviser in the Momentum STI Client Care Department answers all overflowing calls and load messages to different operational departments. This must be done with a strong client centric approach that aligns with our value of providing awesome service to our clients.

Requirements

• Matric
• Answering overflowing calls
• Loading messages
• Previous call centre will be beneficial.
  
  

Duties & Responsibilities

• Answering overflowing calls
• Loading messages
  
  

Competencies

• Excellent interpersonal and communication skills (verbal and written); Computer literacy.
• Self-disciplined and self-motivated
• Stress tolerance
• Customer service oriented
• Deadline and results oriented.
• Attention to detail.
• Takes ownership and responsibility.
• Enthusiastic and passionate about the job