Freight Forwarder, Ocean Import

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: [[Port Elizabeth]]

Job Posting Title: [[Freight Forwarder, Ocean Import]]

Time Type: [[Fulltime]]

Computer Literacy

• Microsoft Suite
• CargoWise1
  
  
  

Job-Related Requirements

Minimum of 2 years’ experience in a Freight Forwarding environment

Electives

• Client liaison
• Excellent written and verbal communication skills required.
• Ability to communicate internally and externally
• Good numeracy skills required
• Sound working knowledge of financial metrics and reports
• Basic mathematical knowledge.
  
  
  

Key Relationships

• Immediate client base.
• All external 3rd party service providers
• All internal service providers
  
  
  

Main Purpose of the Role

Owning the entire process around managing and coordinating the client’s Ocean Imports shipments against Estimated Ready Date and Required on Site Dates through:

• Effective communication with clients (internal and external) and service providers.
• On time collection and delivery of cargo
• Delivery of cargo with a clean invoice
  
  
  

Duties & Responsibilities

• Ensure company performance objectives are achieved
• Coordinates the collection and shipping of cargo with DSV origin offices in conjunction with the client’s Purchase Order and the estimated ready date.
• Coordinate the shipping to ensure the client’s required on Site date is met.
• Report any delays during the collection time frame and escalate the matters to management.
• Follow operational systems and procedures as set out.
• Responsible for accurately preparing all documents for the timely delivery of cargo to the client.
• Develop and maintain working relationships, networks and partnerships that help achieve business goals
• Effectively apply verbal and written communication methods to achieve desired results from internal and external clients on issues, changes and shipment status in line with the client / Customer SOP’s.
• Control expenses by actively monitoring waste within your control
• Ensure the best control of costs and transit at all times on all routes
• Accountable for timely resolution of all outstanding queries pertaining to accounts under your control
• Accountable for on-time billing to clients
• Effective daily morning meetings during which any problems must be escalated
• Monitoring the shipment throughout its lifecycle to be able to provide constant updates to the consignee.
• Proactive liaison with Shipping Lines, Port Authorities, Transporters, Container Depots and/or any third party relating to a particular shipment.
• Proactive communication with transporters relating to any customs stops or delays on a delivery in order to avoid futile trips.
  
  
  

Other Duties

• Effective daily morning meetings, i.e. Escalation of any pending matter to management.
• Preparing estimates when required
• Arranging COD payments
• Attend to client queries
• Attend to all shipment-related queries
• Covering of fellow employee’s desk during absence as a result of sick leave or annual leave
• Daily feedback on your (all relevant Reports) Dashboard, BOE / Unbilled, Job Profit, WIP, Webcost queries and Milestone Reports.
• Tracking and updating of shipment status on CW1 under “ZA Comments”
• Covering of the employee’s desk within the Ocean Export department as and when the need arises.
  
  
  

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.