Business Analyst

Job Description

Hello Future Business Analyst

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Analyses, documents and updates bu

siness requirements for products processes, procedures and/or systems

Are You Someone Who Can

• Identifies and escalates potential risks that may lead to increased costs.
• Demonstrates cost consciousness and awareness of personal contribution to costs.
• Increases knowledge and understanding of financial processes and adheres to required operating standards.
• Adheres to shared company values and service standards with regard to customer interaction.
• Resolves customer dissatisfaction / complaints and takes ownership of the problem.
• Ensures that product knowledge and advice is technically accurate.
• Knows and understands customer needs in order to deliver a quality service.
• Plans for and maintains a sound working relationship with stakeholders.
• Manages and coordinates the development of all approved versions of business and functional specifications for specified applications.
• Analyses the Business Unit's activities and trends and compares analyses against service standards and best practices.
• Presents findings and works with the Business Analyst Team Leader or Business Unit Manager and other personnel to identify and implement strategies that will address tactical and strategic goals.
• Analyses market trends and recommends adjustments and/or capitalising on current trends.
• Reviews, analyses, and creates detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify computer programs.
• Reviews technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
• Implements business processes according to Company benchmarks.
• Reviews and reports on performance of business process.
• Analyses the internal service delivery processes and makes changes to comply with best practices.
• Reviews and modifies tasks and responsibilities to achieve business process improvements.
• Monitors and controls the quality of business processes that render services in terms of defined standards.
• Conducts quality assurance practices and procedures on end user test plans and other quality assurance assessments.
• Designs and documents workflow ensuring that all tests are conducted and documented according to the standards agreed upon by the business unit and IT.
• Ensures that all documentation accurately reflects the current status of changes and outstanding issues so that business requirements reflect application features and functions.
• Advocates the appropriate level of quality by the resolution of important defects; working with the IT project manager to ensure the software development process has an appropriate level of testing.
• Analyses discrepancies in service or performance and makes recommendations for updates.
• Manages and monitors all Business Analyst related phases of the project or service lifecycle, providing timely reporting of issues that impact project progress.
• Coordinates, actions and resolves conflict that arises.
• Interacts and communicates with relevant personnel within the organisation in respect of business requirements.
• Contributes to teamwork
• Participates in planned activities that are appropriate for own development
  
  

You Will Be An Ideal Candidate If You

• Minimum Experience: 2/3 years of experience in a Business Analyst role, preferably within the banking or financial services sector.
• Relevant Degree:
  
  

You Will Have Access To

• Opportunities to network and collaborate.
• Challenging work environment.
• Opportunities to innovate.
  
  

We Can Be a Match If You Are

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
  
  

Are you interested to take the step? We look forward to engaging with you further. Apply now!

#Post

#FNB

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

17/05/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.