Customer DC Order Planner

National Brands Limited (NBL), a leading subsidiary of AVI Limited, is one of South Africa’s top FMCG companies with iconic brands like Willards, Bakers, Five Roses, and House of Coffees. For over 173 years, NBL has been a key player in the South African food sector, expanding its reach across Southern Africa and delivering high-quality products that impact daily lives.

At NBL, we embrace a culture of high standards, teamwork, and accountability. Our employees are driven by excellence and innovation, always prioritising customer satisfaction. We celebrate our South African roots and foster a workplace where collaboration thrive.

Why Choose NBL?

• Make an Impact: Influence daily lives through South Africa’s most iconic brands.
• Innovative Growth: Help drive continuous improvement in product development and marketing.
• Career Opportunities: Access diverse roles across world-class facilities in Isando, Rosslyn, Westmead, and Durban.
• Collaborative Culture: Thrive in a supportive, team-focused environment with AVI’s backing.
  
  

Unlock Your Potential! We’re looking for a passionate Customer DC Order Planner to join our NBL Head Office in Bryanston, Johannesburg. This role will be responsible for end-to-end order management and delivery planning, ensuring customer orders align with service level agreements and logistical requirements.

Reporting Structure

• Reports to: Planning Manager
  
  

Key Areas Of Impact

• Process order per customer against Service Level Agreement (SLA) and address all variances and advise customer accordingly validating order/combination size in terms of truck loads
• Escalating pricing discrepancies and/or expediting corrections to the sales administration team or the Sales Managers, and once resolved release for further planning
• Order management – product quantities ordered need to adhere to full pallet or full layer rules; orders need to be of such a volume to ensure maximum utilization of delivery vehicle
• Customer engagement - change and consolidate orders (up or down)
• Booking delivery slots at customer distribution centers (DC), taking into consideration order requirements; delivery dates and distribution center capability availability
• Updating customer distribution center (DC) delivery schedule used for stock allocation and route planning
• Managing customer and sales queries
• Customer reporting on service levels and order compliance
• Ongoing customer engagement with regards to alignment of the rules and master data settings
• Assist in managing service levels - targets set by business
  
  

What It Takes To Succeed

Experience that set you up for success:

• A minimum of 3 - 5 years’ experience in customer DC order planning within the FMCG industry
  
  

Qualifications & Certifications That Will Contribute To Your Success

• A completed Degree in Logistics or Supply Chain is required
  
  

Additional Requirements That Will Enhance Your Impact For Success

• Microsoft Excel (Formula’s, VLookup’s, Pivots, WhatIF’s)
• Microsoft PowerPoint
• SAP: Sales module
• SQL
  
  

Why Join National Brands Limited (NBL)?

Join NBL to play a key role in shaping the future of iconic brands and contribute to an environment that values your skills, passion, and drive for excellence. Apply now to make a lasting impact!