Zimbali Suites - Facilities Manager

Job Summary:

Zimbali Suites is seeking an experienced and multi-skilled Facilities Manager to oversee all building-related, marketing, and hospitality activities. The ideal candidate will ensure Zimbali Suites facilities are well-maintained, safe, meet the needs of owners and staff, and exceed the expectations of guests and guest experience. The role requires a blend of technical expertise, hospitality experience, and marketing skills to enhance the overall owner and guest experience as well as operational efficiency.

Responsibilities:

• Coordinate installations and refurbishments across telecommunications, HVAC, and electrical systems.
• Supervise maintenance to uphold cleanliness, functionality, and aesthetic appeal.
• Manage equipment upkeep to meet safety standards.
• Conduct structural inspections and plan necessary repairs.
• Ensure adherence to all regulatory requirements and governing bodies.
• Monitor utilities usage to minimize costs.
• Direct inhouse staff and external contractors.
• Implement Zema security protocols, ZS protocols and emergency protocols.
• Oversee Zimbali Estate access
• Oversee parking, waste disposal, and building security.
• Manage insurance and service contracts together with managing Agency, Angor.
• Maintain comprehensive financial records together with managing Agency, Angor.
• Conduct resource optimization and forecasting.
• Develop marketing and PR strategies to build Zimbali Suites as a brand in order to increase owner equity, value and investment return.
• Develop strategies and plans to enhance guest experiences and build strong reputation.
• Cultivate a professional environment reflective of Zimbali Suites' standards.
• Foster relationships with key stakeholders including Zema, owners, suppliers, service providers, and Capital Hotel teams.
• Collaborate with relevant IT provider to establish a direct booking platform for guests.
  
  

Requirements:

• Proven experience as a Facilities Manager or in a similar role.
• Proven and strong hospitality experience preferably in a customerfacing role. - Knowledge of industry trends and best practices in guest services will be an advantage.
• Must have a customer centric approach and demonstrate a deep understanding of guest needs and preferences.
• Working knowledge of technical systems (electrical, plumbing, HVAC, etc.).
• Marketing experience and skills to promote ZS and enhance guest experiences.
• Excellent organizational and leadership abilities.
• Strong project management skills.
• Knowledge of basic accounting and finance principles.
• Understanding of business systems.
• Selfstarter and self-motivated.
• Problem solving skills with quick and effective resolution of guest concerns and issues.
• Anticipation of potential challenges and proactive problem-solving.
• Strong interpersonal skills are essential as the role involves cultivating relationships with Zema, owners, staff, suppliers, service providers, subco and Capital Hotel teams.
• Excellent verbal and written communication skills.
• Attention to detail in maintaining high standards of cleanliness, comfort and aesthetics to ensure every guest touchpoint reflects professionalism and care.
• Good analytical and critical thinking abilities.
• Proficiency in IT and facilities management software.
• Fast learner committed to continuous improvement including commitment to ongoing learning and development.
• Implement feedback mechanisms to continuously enhance guest satisfaction and experience.
• Bachelor’s degree in Facility Management, Hospitality, Marketing, Business Administration, or a related field.
• Relevant professional qualifications (e.g., Certified Facility Manager CFM, BSc Property Management) will be an advantage.
  
  

Benefits:

• Competitive salary.
• Opportunities for professional development and career advancement.
• Dynamic work environment in a premier hospitality setting, Zimbali Estate.
  
  

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.