Utility Manager

Main Purpose / Objective Of The Position

Perform a management and support function in the Utilities department and for Utilities Managers, ensuring that the operation and processes run smoothly, efficiently and effectively.

Role Objectives / Responsibilities

Key Accounts Manager:

• Organising, schedule, track and manage client engagements and required outputs to ensure that SLA’s are met.
• Continually build relationships with the client, property management team, facilities management team and other key role-players to ensure exceptional delivery.
• Management of account performance (Reports/Stats)
• Track and measure SLA outputs and trouble-shoot aged issues / work orders.
  
  

Operations Manager

• Develop standard operating procedures for each client and ensure that all role-players maintain discipline on executing SOP’s.
• Ensure that billing protocols are prepared, documented and signed off for each property and portfolio.
• Ensure adherence to billing protocols by meter reading service company.
• Developing POPIA compliant document control and storage.
• Ongoing improvement of business processes.
• Identification, initiation and implementation of projects that will drive operational efficiency.
• Using Analysis outcomes to proactively enhance business processes and reporting.
• Identifying systems errors or opportunities for optimisation and engaging with IT/service providers to timeously resolve these errors with minimal disruption to operations.
• Systems process improvements -proactively identify potential system improvements to enhance reporting and overall operational efficiencies.
  
  

Business Development:

• Identify new business opportunities and cross selling / upselling opportunities.
  
  

People Management:

• Assisting the team to better analyse and interpret data.
• Communicating and training of staff on systems and processes.
  
  

Experience / Education

• 10 years + utilities management background.
• Matric and tertiary qualification.
• Experience in managing a team.
  
  

Knowledge Required

• Aptitude for figures and Energy management.
• Adequate knowledge of specific discipline.
• Legislation and regulations with regards to municipal/government supply and services requirements.
• Industry knowledge specific to area of accountability.
• Computer Literacy.
• Negotiations skills.
• Organising skills.
  
  

Competencies Required

• Excellent Communication skills.
• Delivering Results and Meeting Customer Expectations.
• Leadership and management.
• Adaptability.
• Task Management.
• Deadline Driven.
• Personal Mastery.
• Emotional Skills/Intelligence.
• Decision making.
  
  

Internal: Team/Management/ Colleagues /Internal Stakeholders

External: Client / Meter reading Service providers/Property management team / Facilities Management team