Field Service Manager - South Africa

JOB TITLE: Field Service Manager

DEPARTMENT: Operations

REPORTING TO: Operations Director MEA

LOCATION: Johannesburg

ADDITIONAL INFO:

• Willing to travelling long distance when needed
• Must be medically fit
• Valid Driver's License is essential
• Must be willing to work weekends remotely
  
  

PURPOSE OF POSITION

• To provide the leadership to the site based Commercial and Industrial Field Teams and ensure that the
  
  

organisation is structured optimally from an operational perspective to deliver on customer and SLA requirements.

In addition, the leader is expected to build technical capacity and capability in line with the Strategic Plan, the

Budget and Policy Deployment in terms of customer satisfaction, service delivery and operational financial

performance.

Key Responsibilities

• Overall responsible for HSSE and Compliance; to ensure an incident and injury- free workplace and
  
  

compliance towards Mining customer policies, Vontier/GVR policies and all relevant laws and legislations.

• Owner of strategic initiatives related to operational teams in the region.
• Ensure all technicians and sub-contractors are adequately trained on all Gilbarco AFS products and HSSE
  
  

requirements and that regular training session, and at least bi-monthly technical meetings and/or toolbox talks,

are convened.

• Responsibility for budget & forecast cost performance for the Service operations team.
• Co-operate with Mining sales team and COE to drive and deliver profitable growth through delivering upgrade
  
  

opportunities on current business.

• Drive lean transformation of the operation to improve Safety, Quality, Delivery & Cost within the Service &
  
  

Installation value stream.

• Build and secure quality in teams and service processes to attain or exceed contracted SLA levels, equipment
  
  

downtime 3hr/ machine/ month and achieve First-Time-Fix > 95%

• Optimize service productivity in all departments to increase Jobs per person per day and technician utilization.
• Manage and grow high performing technical capacity and capability to support the Africa Region, with focus
  
  

on HSSE, Quality, On-time-Delivery and Cost control to optimize customer experience and profitability.

• Make sure that the teams embrace and actively use the full range of VBS’s tools to secure full control of all
  
  

business KPI`s through daily management.

• Build team to deliver market leading performance in the South African and global market in line with current
  
  

business needs and strategic plan objectives.

• Mining VAN Stock, Quotes, Open Deliveries, Account Receivables and related working capital administration.
  
  

DELEGATION OF AUTHORITY

• As per Board-approved DOA and as necessary for functions outside the DOA.
• As delegated by the Managing Director, when necessary.
  
  

POSITION RELATIONSHIPS

Internal

• Needs to report key issues and corrective
  
  

actions to the Sales Team Mining, DDS and

CEO teams of Gilbarco AFS as deemed

necessary.

• Needs to work closely with peers, and
  
  

specifically the Head of HR and the Mining HR

manager, Engineering, DDS, COE, regional

sales manager, Finance Director and the local

Business Leaders to execute the strategic

plan, budget and policy deployment (PD)

requirements of the business.

• Needs to develop a strong working
  
  

relationship with all direct reports and ensure

that business performance is reviewed

regularly on a data-driven basis with

corrective actions and countermeasures

initiated as required.

External

• Needs to be highly customer focused, and able to
  
  

form effective working relationships with key

customers and suppliers E.g. Suppliers, Distributers

and Contractors.

MEASURES OF PERFORMANCE

Leading Indicators

• Zero Loss Time incidences (LTI), 100% near miss / potential incidences with implemented corrective action within x
  
  

days, 100% employee participation in NM / PI reporting

• Service (Installation and Project) profitability to meet budget target
• Deliver budgeted upgrade sales target in conjunction with sales team
• Drive continuous productivity level improvements measured by completed jobs per man per day
• Operational costs at or below forecast/budget targets on a monthly basis, with countermeasures implemented to
  
  

reduce costs when targets are missed.

• Chargeable Service and Installation Run-Rate revenues at or above targets on a monthly basis.
• Working Capital improvements, with a YOY improvement > +1.0 turns (weighted).
• Meet / exceed all customer contracted reporting and KPI Matrix.
  
  

Lagging Indicators

• Overall SLA at >95% on a continuous basis.
• First-Time-Fix at >95% on a continuous basis.
• Customer Satisfaction Index >95%
• Zero Odo Stills and RNFs
• OTD > 96%
• Productivity > 80%
• Run Rate Revenue Targets
• Direct Margin in line with budget.
• 100% contract increases timeously within agreed margins with the pricing committee
• Open Deliveries maintained at R150,000 or less
  
  

Personal Qualifications & Experience

Education/

achievements

• Degree in general management, commerce
  
  

or mining will be an advantage.

• Computer Science or MBA
• Six Sigma or Lean experience
  
  

Experience/

Knowledge

• 5 Year Technical and Managerial experience
  
  

with Gilbarco AFS products and solutions or

similar

• Field Service and Operational management,
• Customer Service Delivery.
• Specific Skills People Manager with Financial and P&L
• Management, Contract Management skills
• Customer Service Delivery Management
  
  

Potential Skills

• DDS and COE experience due to high
  
  

dependency between the divisions

• Contract Management Capabilities
  
  

Who Is Gilbarco Veeder-root

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

Who Is Vontier

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s enable the way the world moves!