Manager, Relationship, Premium
Stanbic Bank Tanzania
Date: 2 days ago
City: Port Elizabeth, Eastern Cape
Contract type: Full time
Job Description
To grow and retain a portfolio of high-value Premium Segment relationships through partnering for growth using an ecosystem mindset to proactively provide a high-end differentiated service with premium solutions that add value.
Qualifications, Skills, and Work Experience:
Behavioural Competencies
To grow and retain a portfolio of high-value Premium Segment relationships through partnering for growth using an ecosystem mindset to proactively provide a high-end differentiated service with premium solutions that add value.
- Develop and execute strategic plans to grow a portfolio of high-value Premium Segment clients, ensuring consistent revenue growth and client retention.
- Cultivate and maintain strong, professional relationships with key decision-makers within client organisations, positioning oneself as a trusted financial advisor.
- Conduct thorough analyses of clients' business needs and financial objectives to identify opportunities for cross-selling and upselling premium banking solutions.
- Collaborate effectively with internal stakeholders across various departments to deliver tailored, high-end financial services that meet and exceed client expectations.
- Implement a proactive approach to risk management, ensuring compliance with all relevant regulatory requirements and internal policies.
- Monitor market trends and competitive landscape to identify new opportunities and potential threats to the Premium Segment portfolio.
- Prepare and deliver comprehensive financial presentations and proposals to senior executives of client organisations.
- Manage and resolve complex client issues with utmost professionalism and urgency, maintaining the bank's reputation for excellence in customer service.
- Consistently achieve and exceed performance targets related to portfolio growth, client satisfaction, and revenue generation.
- Mentor and guide junior team members, fostering a culture of excellence and continuous improvement within the Premium Segment division.
Qualifications, Skills, and Work Experience:
- Bachelor’s degree in business, Finance, Economics, Accounting, or a related field.
- A master’s degree (MBA) or postgraduate diploma in Business Administration, Finance, or Banking may be advantageous.
- Professional certifications such as Certified Banker (CB), Certified Financial Planner (CFP), or Chartered Financial Analyst (CFA) can be a plus.
- Work Experience
- 3–7 years of experience in business banking, commercial banking, or corporate banking.
- Proven experience in relationship management, financial advisory, or credit analysis for business clients.
- Experience in lending, credit risk assessment, and structuring financial solutions for business clients.
- Knowledge of SME banking, mid-market banking, or high-net-worth business clients is often required.
- Key Skills and Competencies
- Strong relationship management and client acquisition skills.
- In-depth knowledge of business banking products, including loans, trade finance, treasury, and cash management.
- Financial analysis and credit assessment expertise.
- Understanding of risk management and regulatory compliance in business banking.
- Sales and business development skills to grow the bank’s portfolio.
- Excellent negotiation, communication, and problem-solving skills.
- Ability to use CRM and banking software for client management.
- Additional Requirements
- A strong network within the local business community is often beneficial.
- Knowledge of digital banking trends and how they impact business clients.
- A track record of meeting or exceeding revenue and portfolio growth targets.
Behavioural Competencies
- Articulating Information
- Convincing People
- Developing Expertise
- Directing People
- Establishing Rapport
- Banking Process & Procedures
- Business Process Improvement
- Client Knowledge
- Client Retention
- Risk Awareness
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