Banker, Relationship, Prestige Banking

Job Description

To deliver a quality service and manage service gaps realised by clients as they engage through the bank's various touchpoints. Deepen bank-client relationships primarily focused on lending and transactional product entrenchment and uptake on the bank's rewards programme. Mainly driven via campaigns execution and reactive response to client demands.

Qualifications

Type of Qualification: First Degree/ NQF7

Field of Study: Business Commerce

Licenses & Certifications: FAIS Representative

Experience Required

Client Coverage

Personal and Private Banking

• 3-4 years experience
• Identify business opportunities; create additional sales for future growth; want to win and outperform competitors
• conceptual when developing ideas; applies theories to problem solving; prefers to learn by thinking and identifying underlying principles
• Ability to retain existing customers or clients, diagnose their needs and present product feature and benefits to retain their business.
• The ability to respond to client requirements, queries and complaints and log order entries into relevant company system.
  
  

Additional Information

Behavioural Competencies

• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Developing Expertise
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Impressing People
• Interacting with People
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Providing Insights
• Pursuing Goals
• Seizing Opportunities
• Showing Composure
• Team Working
• Understanding People
  
  

Technical Competencies

• Banking Process & Procedures
• Client Knowledge
• Client Retention
• Client Servicing
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)
• Risk Awareness
• Risk Identification