Order Management Professional

The Order Management department is seeking an organized, detail-oriented professional to manage customer inquiries and orders with the goal of increasing customer satisfaction through accurate and timely delivery. This role contributes directly to the success of the business by ensuring seamless operations and fostering strong customer relationships.

Job Description

• Responds to customer inquiries by providing preliminary technical and commercial clarifications, including credit checks, export control reviews, delivery date determination, inventory reservations, and, if applicable, manufacturing capacity availability. Additionally, provides information regarding the validity of offers to ensure proper preparation for contract processing.
• Collaborates with financial partners (Business Administration) on finance-related customer matters, such as letters of credit, guarantees, credit limits, and upliftment arrangements.
• Enters customer orders into the ERP system, determines delivery dates, and manages technical and commercial clarifications, including creditworthiness, export control checks, and confirmation of delivery dates. Also issues order confirmations to customers to ensure timely fulfillment of orders.
• Monitors compliance with order-related delivery dates and quantities, taking proactive steps to enhance delivery reliability and ensuring consistent availability of order information.
• Oversees the monitoring of delivery dates and ensures timely deliveries, managing backorders where necessary and coordinating automatic delivery collection to maintain reliable delivery to the customer.
• Coordinates prompt invoicing to customers, performs post-calculations, manages order cost receipts, and utilizes additional charges to optimize the value flow while ensuring accurate margin calculation and conducting margin analysis.
• Participates in designing logistics and transportation concepts in collaboration with customers and/or suppliers, working alongside logistics process planning, packaging, and transport management to ensure a smooth delivery process and minimize costs.
• Actively engages with all internal and external partners, sharing relevant information to ensure efficient communication and the optimization of the logistics chain.
• Undertakes additional responsibilities as required, consistently striving to protect and promote the business interests of the company.

Requirements

• A degree/diploma in Mechanical Engineering, or a relevant tertiary qualification.
• At least 3 – 5 years of working experience, preferably within the heavy industrial environment, projects, and/or manufacturing and service environments.
• Project Management experience is essential.
• A good working knowledge of SAP and Microsoft applications.
• Strong project management skills.
• Excellent communication skills.
• Strong attention to detail.
• Ability to work within strict deadlines