Seasonal Room Supervisor required

Tsebo Solutions Group


Date: 2 weeks ago
City: Cape Town, Western Cape
Contract type: Full time
Duties & Responsibilities

Operations And Service Delivery

  • Ensure work schedules/job cards are in place for each position and relevant to site.
  • Ensure consistently high service standards are maintained for all services in scope with regular inspections.
  • Ensure that staff are correctly and smartly dressed displaying a name badge.
  • Highlight to sites the importance of upholding the company image at all times.
  • Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
  • Managing company assets by performing monthly spot checks on high value items.
  • When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
  • Do daily checks and follow-ups.
  • Report maintenance and safety concerns to the manager on a day to day bases.
  • Maintain personal health, hygiene and professional appearance.

Communication

  • Responding to management request timeously and providing necessary action required.
  • Responsible to regularly keep line management informed of pertinent issues relating to the unit

Health And Safety

  • Ensure that all OHS Act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.

General

  • To maintain a high standard of morale and motivation through good communication skills.
  • May be required to assist with any other duties that may be outside scope of responsibility.

Skills and Competencies

  • Understand cleaning principles and knowledge of company policies and procedures.
  • Strong people skills.
  • Exceptional customer service skills.
  • A flexible “can do” attitude.
  • Excellent verbal and written communication skills.
  • The ability to multi-task within a fast paced environment.
  • Able to work independently and under pressure.

Qualifications

  • Matric/Grade 12 or relevant experience.
  • Minimum 3+ years Room Supervisory experience gained in a hospitality industry essential.
  • Excellent people management skills.
  • Experience in health and safety standards and management advantageous.
  • HACCP training/similiar is highly advantageous.
  • Clear credit and criminal records a must.
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