Senior Account Manager

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Tetris

JLL's Tetris business vertical specializes in office design and fit-out services, offering end-to-end solutions for workspace transformation. We work with clients to create innovative, efficient, and inspiring work environments that align with company culture and operational needs. Tetris manages the entire process from initial concept and space planning to final installation, including project management, procurement, and coordination of various trades.

Role

A business manager is responsible for overseeing a company's or department's operations, ensuring efficiency and goal achievement. Their role encompasses strategic planning, budget management, team leadership, performance monitoring, operational decision-making, and relationship management with clients and stakeholders.

What This Job Involves

• Client Relationship Management: Build and maintain strong relationships with key clients, understanding their business needs and objectives.
• Serve as the primary point of contact for clients, addressing their queries, concerns, and requests in a timely manner.
• Conduct regular client meetings, reviews, and presentations to provide updates on project progress and explore opportunities for additional services.
• Identify and pursue opportunities to enhance client satisfaction and establish long-term partnerships.
• Project Management: Take ownership of project delivery, ensuring projects are executed on time, within budget, and in accordance with client specifications.
• Collaborate closely with cross-functional teams, including design, construction, and procurement, to successfully deliver projects from inception to completion.
• Monitor project progress, identify potential risks or issues, and develop effective solutions to mitigate them. Maintain accurate project documentation and provide regular reports to clients and internal stakeholders.
• Business Development: Identify new business opportunities within existing accounts and engage in proactive business development activities.
• Contribute to the development of sales strategies and support the creation of compelling proposals and presentations. Attend industry events, networking functions, and trade shows to build relationships and promote Tetris services.
• Keep abreast of industry trends, competitor activities, and market conditions to identify potential leads and market demands.
• Financial Management: Develop and manage account budgets, ensuring profitability and financial targets are achieved. Monitor project costs and revenue, track expenses, and perform accurate forecasting and reporting.
• Negotiate contract terms and pricing with clients, aiming to maximize profitability while maintaining client satisfaction.
  
  

Desired Skills And Experience For This

• Bachelor's degree in Business Administration, Sales, Marketing, or a related discipline.
• Interior Design knowledge and or experience
• Solid experience in Furniture Industry at least 5 – 10 years
• Proven experience (5 years) as an Account Manager, preferably within the commercial real estate or workplace solutions industry.
• Solid understanding of project management principles, including budgeting, scheduling, and resource allocation.
• Strong communication and relationship-building skills, with the ability to interact effectively with clients and colleagues at all levels.
• Exceptional negotiation and persuasion abilities.
• Results-oriented mindset with a proven track record of achieving sales targets and driving revenue growth.
• High level of business acumen, strategic thinking, and problem-solving skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Willingness to travel occasionally as required.
  
  

What You Can Expect From Us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!