Technical Specialist

Job Description

To plan, design and build an Information Technology (IT) infrastructure architecture usually at an enterprise level to meet business requirements

• Drive business profitability in the context of cost management through Information technology solutions
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Advise on Budget forecasting to align the identified needs for IT Infrastructure Architecture
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Plan, design and build an IT infrastructure architecture, usually at an enterprise level, to meet business requirements and customise application functionality as identified through the relationship with the Organisational Sources and other External sources.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during design of IT Infrastructure Architecture
• Draft business and technical requirements into requests for proposal documents for IT Infrastructure Architecture
• Ensure IT Infrastructure Architecture Performance and Upgrade Metrics are developed and used in the business
• Ensure system health checks process is aligned with SLA and best practices for the Business Technical Environment
• Support application functionality to problems analysis in existing infrastructure architecture by staying abreast with latest technological advances in the marketplace then translate current and future trends and advise management of benefits and well as risk
• Manage own development to increase own competencies
• Develop an In-depth knowledge of specified field as well as ability to translate this knowledge into business terms and Solutions
  
  

Requirements

• IT related tertiary certification
• 3-5 years' experience in a similar role
• Telephony experience is required
• Strong Windows and/or Linux experience is a must and qualification is a bonus
• Experience with log reading, Kubernetes, Telecommunication Voice over IP Support, Vendor support management and Zabbix would be beneficial
• Basic understanding of databases would be advantage
• Knowledge or experience with the following would also be beneficial: Cisco, Verint, ITIL, Expert Flow, Service Now and Bash Scripting.
  
  

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

19/05/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.