Call Center Supervisor

Customer Service Agent – Future Team Lead (Remote)

This isn’t just another support role—this is your shot to become the future team lead.

One of our clients is building a brand-new customer service team, and we’re hiring the very first agent to help launch it.

You’ll be the face of the operation, set the tone, and if you crush it—you’ll be first in line to move into a leadership role as we grow the team.

We’re a fully remote BPO company, and when we say opportunity—we mean it.

What you’ll be doing:

Be the primary point of contact for customer service calls and inquiries

Represent the client professionally and help establish a strong support presence

Handle customer concerns with confidence, clarity, and care

Learn the processes inside out so you can eventually help train future hires

Report directly to the client and our operations team—giving valuable feedback and insight

Grow with us into a Team Lead role as more agents are added

What we’re looking for:

2+ years of call center or customer service experience (required)

C1 level English—you’ll be the voice of the brand

Someone who’s confident, sharp, and ready to take initiative

High energy, dependable, and passionate about delivering a top-tier experience

Full-time availability with a long-term mindset—this is not temporary

Leadership experience is a big plus, but not required—we’ll help you grow into it

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Work hours: 9am to 5pm EST

Full time, Monday through Friday.

Benefits:

Fully remote

Salary – Competitive

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Exceptionally Supportive Team

Opportunities for Career Growth

Fun Work Environment

Bonus & Perks:

$100 Appreciation Bonus after 3 months

10 Days PTO + Your Birthday Off

Annual Guaranteed Raise

Technical Requirements:

USB Headset with Noise Cancellation

Working Webcam

Computer with at least 1.8 GHz processor & 4GB RAM

Main Internet: 25 Mbps+ (cable connection)

Backup Internet: 10 Mbps+