AML Service Manager

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who We Are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who We’re Looking For

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

Reporting to the Risk and Fraud Operations Manager, the role will be responsible for ensuring that all teams falling under this portfolio, operate efficiently to meet the highest standard and deliver world class service.

The teams comprise of the AML KYC Specialist -, the AML EDD Specialist -, and AML Investigation Analyst Team of the Spin Brand, as well as the AML EDD Specialist Team of the Betway Brand.

This challenging position requires a compliment of exceptional skills, business acumen, regulatory compliance as well as communication skills. This individual will be required to work within the AML and Compliance guidelines and exercise independent judgment but must also have a keen passion for coordinating knowledge material and updates between the MLRO’s, Compliance and various Operational Teams.

What You’ll Be Doing

As part of your role, your responsibilities will include:

Managing The AML Function

• Supporting our clients in order to deliver a high-quality service in accordance with SLA’s.
• Management of the below components:
• AML KYC Team: Adverse Media, PEP and Sanctions
• AML EDD Team: SOW Investigations
• AML Investigations Team: UAR to SAR Investigations
• Key involvement in signoff of Source of Wealth Investigations taking AML considerations into account whilst understanding commercial impact.
• Ensure that all AML procedure standards are met and maintained in accordance with policies.
• Communicate and raise recommendations with key stakeholders such as the MLRO, Retention Teams, Head of Compliance & Key Department Heads, both UK and Cape Town.
  
  

Managing Leads & Teams

• Manage, motivate and extract the best out of the AML Leads to drive an effective team who demonstrate initiative, and promotes a positive environment.
• Manage the AML Leads to ensure that the correct processes are followed and in line with set out SLA.
• Workforce planning and Management of all resources, (People and Systems/Technology) in conjunction with core functions.
• Capacity Management including managing contingencies in line with high-level business objectives:
• Weekly and monthly reporting to the relevant stakeholders.
• Ensure Team knowledge is constantly improving - coordinate refresher training for the dedicated staff and operations teams under the leadership and assistance of the Operations Manager.
• Monitoring, reviewing and analysing measurements and reports, interpreting, acting upon such interpretation and putting action plans in place to enhance and improve service delivery.
• Manage IR related issues driving improved performance and behaviour alongside HR in line with company policies.
• Implement functional reporting across all aspects of workflow and productivity.
• Assist in AML audit process
  
  

Resource Management & Problem Resolution

• Trouble shooting routine or rudimentary technical issues and resolve in conjunction with technology teams.
• Management and resolution of all escalated queries. Problem management by handling of high impact incidences and following the necessary escalation procedure when necessary.
• Assist with admin, making sure all Specialists and Team Leaders are operative (access to hardware, software, applications, etc).
  
  

Relationship Management

• Build rapport and ensure a positive working relationship with all supporting teams especially the MLRO Teams, UK and Cape Town.
• Constant communication with the UK AML Team is imperative to ensure that the Cape Town AML/SOW Team operates as a partner to the UK AML/SOW Team and that service delivery is met.
• Liaise with all teams within the Risk & Fraud Department, including Risk 24/7, Fraud, Operational Compliance, Analyst Team and the Risk Operations Specialists in relation to daily and strategic verification requirements.
• Liaising with all internal stakeholders around any AML matters.
• Be available to support country managers and key stakeholders in understanding AML matters on respective markets.
  
  

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

Essential Skills You’ll Bring To The Table

The necessary skills that we require for this role include:

• Minimum 4 years in an AML management role
• A thorough understanding of KYC, AML and Compliance methodology
• (previous Risk, Fraud, AML or Compliance Experience)
• Expertise in managing teams, with a track record of creating effective teams and instilling positive environments.
• Must be able to confidently guide and direct Specialists & Team Leads
• Demonstrates consistent behaviour aligned to the KPI and Organizational Culture
• Experience in generating & compiling reports and the ability to interpret complex operational data
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Exceptional attention to detail, ensuring high standards of quality in all outputs
  
  

Desirable Skills You’ve Got Up Your Sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Working knowledge of Excel spreadsheets, graphs and formulas.
• Knowledge of Basic Operational touch points in terms of CSC/Risk/Payments processes
• Public speaking and presentation and report writing skills
  
  

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These Competencies Are

• Accountability and Execution
• Decision Making
• Management, Motivation & Leadership
• Effectiveness & Delivery
• Organising & Planning
  
  

What You’ll Get Back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Free Daily Meal
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Employee Assistance Programme
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On-site Barista
• Retirement Annuity Subsidy
  
  

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.

Here, your growth is supported and your contributions valued.

Game on!

• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.
  
  

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!