Snr Specialist: Process COE

The Senior Specialist (Process Centre of excellence) is responsible for implementing and leading the organization Process Centre of Excellence. The position purpose is to fundamentally rethink and radically redesign end-to-end business processes across the entire organization Value chain (including interfaces with other ODs, partners, customers and third parties) to achieve dramatic improvements that will ensure achievement and sustainability of organization strategies and goals (using critical contemporary measures like scheduled railway, volume, cost, safety and customer service).

The post must provide strategic direction regarding all required “to be” business processes, assurance of quality of all BPM outputs across the BPM life cycle, providing oversight and guidance to all senior and junior business process specialists across all BPM initiatives, and providing guidance to all business process owners regarding strategic process priorities. It is accountable for all outputs of the Business Process Management Life Cycle in the organizations (from Process design and Modelling to Process deployment , Process Implementation, Process Monitoring and Process Improvement), and must be able to collaborate on a strategic level with organization Exco, executive management, stakeholders form other ODs, the Transnet Academy, Human Resources, Internal and external Audit, ICT, and external ICT and Technology solution providers to deliver high quality process solutionsPosition Outputs

• Define strategic prioritised “to be” processes that will align business goals to deliver customer-orientated services, ensuring that customer and business pain points are addressed, and enabling the organisation to adapt and respond to the government legislation and policy requirements and market requirements.
• Provide strategic guidance, oversight, quality assurance and mentoring to senior and junior business process specialists in order to equip them to deliver high quality outputs against all required KPAs across the 5 stages of the BPM Life Cycle (Process Design, Process Modelling, Process Execution, Process Monitoring and Process Optimisation).
• Do total review of all organisation “as is” business processes across their value chain and supply chain, and identify gaps and process shortcomings.
• Do total review of all organisation “as is” business processes across their value chain and supply chain, and identify gaps and process shortcomings.
• Manage the master register of all organisation business process requests, ensuring that process initiatives are prioritised across the Value Chain to support and drive execution of organisation business strategies and performance objectives, that inter-departmental objectives are integrated, and that cross-OD integration and collaboration are achieved. This includes prioritisation, scoping, allocation, scheduling and tracking all organisation process initiatives.
• Take ownership of and accountability for the top 3 layers of all required business capabilities and business processes, including the design, updating and maintenance of the Level 1 to 3 Value Chains, ensuring that Senior and Junior business process specialists link all process work to the correct organisation value chain capabilities and processes.
• Perform Process Quality assurance of all re-engineered or updated organisation processes and BPM Life cycle outputs, ensuring adherence to all standards and governance requirements (including process quality reviews, process peer reviews, rectification of QA errors and process sign-off), that processes contain no non-value-adding activities, and that all process attributed are properly defined and optimised (e.g Inputs, Outputs, Process Activity Descriptions, Interfaces, Business Rules, RACI, KPIs, enabling Systems and Technologies, Risks, Controls, etc.).
• Provide end-to-end capability and process inputs into the design of adaptive Organisation Operating Models the effectively address changing internal and external conditions, new legislative requirements, new stakeholder requirements and competition.
• Use re-designed and updated process outputs and RACI to inform required changes to organisational structures, competency profiles, job outputs, job profiles, performance scorecard KPAs, skills and competencies in collaboration with HC.
  
  

Establish standard BPM methodologies, templates, tools, systems and training materials to support the delivery of all BPM outputs across all BPM Life Cycle phases, and to empower senior and junior business process specialists and business users.

• Define value chain based process frameworks (process outputs and quality requirements) to be used as basis for all Process Adherence Assessments (PAAs), and incorporate all “to be” process change requirements emanating from PAAs into new process initiatives and lean projects.
• Collaborate with ICT to define and compile process-based specifications for digitisation and automation including the requisite master data information and protocols, and alignment of “to be” process configurations with new procured ICT solutions.
• Compile and integrated change management and process implementation plan for batch releases of re-designed “to be” processes (including process awareness, communication of new processes and SOPs and their benefits to all impacted stakeholders, the training package and schedule) to equip all Process Owners and departments with understanding and using their latest updated processes.
• Establish and maintain business process control audit guidelines.
• Do overall organisation process impact assessments of proposed business, strategy and ICT changes, including impact on external parties (e.g. customers, other ODs, Train Operating Companies, PRASA). Identify the implement methodologies to measure process efficiency and effectiveness, using and implementing techniques liked process mining to assess current process performance, inefficiencies and challenges, and process simulations to optimise process design and to identify required process improvement projects and initiatives.
  
  

Qualifications and Experience

• Relevant degree/ National Higher Diploma in industrial engineering, operations, Logistics, Supply Chain Management, Transport Economics, Research, Computer science or Business management is required.
• Experience in Process Design, Modelling and BPM Life Cycle Implementation (10 + years or more) within a large organization (1000 employees or more)
• Experience in process facilitation, elicitation of requirements and integration of diverse inputs in large groups of diverse stakeholders (>8) (at least 8 years’ experience)
• Requirements of Trust and Honesty in the handling of Finances as per the National Credit Act Amendment 19
• Global Professional BPM Certification will be an added advantage
• Business Process Optimization Certificate such as TQM, Lean, Six Sigma, SCOR, AGILE will be an added advantage. STANDARD JOB REQUIREMENTS:
• Driver's License Code 08
• Travel as required and approvedCompetencies
• Strategy & Sustainability. o Strategic Thinking: Formulates strategies and business plans to achieve the overall organisations direction o Commercial awareness: Keeps abreast of internal and external factors that can impact the business. o Innovating: Generates new ideas or solutions by thinking ""outside of the box""; reviews current processes or systems and identifies ways to optimise them.
• Inspirational Leadership. o Inspiring People: Leads by example. Inspires, motivates and empowers team members to do their best. o Managing Talent: Provides clear direction and sets performance standards/requirements for the team. o Leading Change: Leads and directs change initiatives. o Embracing Diversity: Leads and promotes equal opportunity and has an appreciation for diversity in the workplace.
• Business Performance and Delivery o Lead Business Performance: Leads the business to be more efficient and effective. o Strategic Decision Making: Is decisive and takes full accountability for decisions. o Business Acumen: Understands and deal with various business situation using obtained knowledge and a broad spectrum of expertise. o Analysing: Thinks in a systemic way but is open to new approaches.
• Relationship Management o Communicating Effectively: Communicates the business strategy and objectives in a clear and manner. o Collaborating and Networking: Build wide and effective relationships with people inside and outside of the organisation to deliver on Project Factory initiatives. o Service Orientated: Leads by example; strives for a customer centric culture where everyone acts with the customer in mind o Persuading and Influencing: Is able to persuade and influence those around him/her for the benefit of achieving the organisations/ departments goals and objectives. Identifies and influences key decisions makers using strong persuasive techniques and creates a string personal impression that leads to buy in from others.
• Corporate Governance & Compliance o Leading Governance: Always work in the best interest of the organisation and aligns business practices to the ethical obligations and good corporate governance. o Leading Safety Practice: Lead safety practices by communicating, enforcing and supporting all safety standards and activities.Equity StatementPreference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating Division.