Sales Representative
TELUS Digital
Date: 2 weeks ago
City: Cape Town, Western Cape
Contract type: Full time
Requirements
Description and Requirements
Join Our Dynamic Team as a Sales Representative! As a Team Member you will provide accurate and timely responses for inquiries coming through phone, email and live chat support channels. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resources when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators).
So, do you have what it takes to become a Sales Team Member ?
Standard Requirements:
Additional Job Description
Are you passionate about sales and looking to kick start your career in a fast-paced, innovative environment? We're on the hunt for a skilled and enthusiastic individual to join our team as a Sales Specialist!
Language Reference
English
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Description and Requirements
Join Our Dynamic Team as a Sales Representative! As a Team Member you will provide accurate and timely responses for inquiries coming through phone, email and live chat support channels. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resources when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators).
So, do you have what it takes to become a Sales Team Member ?
Standard Requirements:
- B2 English Skills
- Sales & account management experience strongly preferred
- Strong phone skills
- Strong drive to achieve both personal targets and team targets
- Professional composure & demeanor
- Adept at objection handling, using collaborative & persuasive skills/tactics
- Uses a consultative approach to build trust & rapport, using effective questioning
- Demonstrates effective people skills & sensitivities when dealing with others
- Excellent account management skills which build positive commercial outcomes & satisfaction
- Listens to an array of customer concerns, and able to recommend a suitable solution
- Conversationalist with up-beat and positive personality
- Strong work ethic & attention to detail
- Be part of a groundbreaking industry.
- Work with a dynamic, supportive team.
- Endless opportunities for personal and professional growth.
Additional Job Description
Are you passionate about sales and looking to kick start your career in a fast-paced, innovative environment? We're on the hunt for a skilled and enthusiastic individual to join our team as a Sales Specialist!
Language Reference
English
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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