HR Director
TELUS Digital
Date: 2 weeks ago
City: Cape Town, Western Cape
Contract type: Full time
Requirements
Description and Requirements
The Director provides strategic HR Direction to the organisation, responsible for leading, guiding and managing all aspects of the human resources function including employee relations, performance management, compliance, and benefits administration. This role requires strategic thinking and the ability to align HR practices with organisational goals.
Key Responsibilities:
Working Conditions:
Additional Job Description
Job Title: HR Director
Location: Cape Town
Department: Human Resources
Reports To: Region Vice Presidents and Regional HR Organisational Structure
The Director provides strategic HR Direction to the organisation, responsible for leading, guiding and managing all aspects of the human resources function including employee relations, performance management, compliance, and benefits administration. This role requires strategic thinking and the ability to align HR practices with organisational goals.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Description and Requirements
The Director provides strategic HR Direction to the organisation, responsible for leading, guiding and managing all aspects of the human resources function including employee relations, performance management, compliance, and benefits administration. This role requires strategic thinking and the ability to align HR practices with organisational goals.
Key Responsibilities:
- Strategic HR Planning and Management:
- Develop and implement HR strategies and initiatives aligned with the overall business strategy.
- Act as a strategic advisor to senior management regarding key organisational and management issues.
- Leadership of major change initiatives
- Culture & Employee Relations:
- Supports the establishment of a culture that promotes clear corporate values and behaviour
- Develops, documents and implements People strategy consistent with business strategy
- Foster a positive and engaging work environment.
- Address and resolve employee relations issues, ensuring compliance with company policies and legal requirements.
- Talent Management:
- Develop and implement robust succession planning, management and talent
- Supporting the recruiting process to ensure the organisation attracts, retains, and develops high-quality talent.
- Implement effective onboarding programs.
- Performance Management:
- Develop and manage performance appraisal systems that drive high performance.
- Provide support and guidance to managers on performance-related issues.
- Compliance and Legal:
- Ensure the organisation’s compliance with federal, state, and local employment laws and regulations.
- Update HR policies and procedures as necessary to reflect current legal standards.
- Management of external advisers and HR partner supply relationships
- Compensation and Benefits:
- Manage the administration of compensation and benefits programs.
- Conduct market analysis to ensure competitive compensation and benefits packages.
- Training and Development:
- Lead and Support development programs to enhance employee skills and career growth.
- Promote a culture of continuous learning and professional development.
- HR Metrics and Reporting:
- Analyse HR metrics and trends to inform business decisions.
- Prepare and present reports on HR activities and outcomes to the executive team.
- Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s degree preferred.
- SHRM-SCP or SPHR certification is highly desirable.
- Minimum of 10 years of HR experience, with at least 5 years in a leadership role.
- In-depth knowledge of labour law and HR best practices.
- Strong interpersonal and communication skills.
- Proven ability to develop and implement HR strategies that align with business goals.
Working Conditions:
- Full-time position.
- Onsite Cape Town
- Travel may be required.
Additional Job Description
Job Title: HR Director
Location: Cape Town
Department: Human Resources
Reports To: Region Vice Presidents and Regional HR Organisational Structure
The Director provides strategic HR Direction to the organisation, responsible for leading, guiding and managing all aspects of the human resources function including employee relations, performance management, compliance, and benefits administration. This role requires strategic thinking and the ability to align HR practices with organisational goals.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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