Intermediate Account Manager

Job AD for linked in  

Reporting to: Head of Sales (CEO) 

Are you a Solver by heart? Do you want to inspire others? Are you passionate about tech, people and where these worlds meet, driving business growth? With JustSolve you can, join our team of Solvers as Intermediate Account Manager and deliver tailored, impactful solutions, smarter, and with less complexity, accelerating our clients' success! You'll grow client accounts by identifying opportunities to expand and enhance their solutions. 

Role Purpose: 

As the primary contact for clients, you will be responsible for fostering healthy relationships, maintaining high levels of client satisfaction, managing, and growing the revenue in the accounts. Your role is crucial in driving profitable relationships, ensuring long-term success for both JustSolve and our clients. 

Qualifications: 

• Required: Higher Certificates and/or Advanced National (Vocational) Certificates 
• Preferred: BSc/BA in Business, Business Administration, Marketing, or a related field 

NQF Level: 

7 

Experience: 

4-5 years of experience in the software development, software licensing, and professional services industry 

Technical Skills: 

• Strong project management abilities 
• Basic technical knowledge of relevant products and services 

Key Responsibilities: 

• Act as the first point of contact for clients, ensuring their needs are met and expectations exceeded 
• Cultivate and retain healthy, profitable client relationships 
• Identify and implement opportunities for up-selling and cross-selling 
• Develop and execute effective client retention strategies 
• Collaborate with internal pre-sales teams to deliver tailored proposals 
• Collaborate with internal teams to deliver tailored solutions 
• Monitor account performance and proactively address any challenges 
• Demonstrate financial acumen, problem-solving skills, and be client-oriented