Data Steward – Animal Health

Position: Data Steward – Animal Health

Johannesburg

Basic Purpose of the Role: Maintain commercial excellence systems and processes such as CRM/Veeva to drive Sales Force Excellence. Set up infrastructure and processes for collecting, processing, and maintaining data from various sources (Veeva, Sell-in, Sell-out, Valkre, stock levels). Generate relevant reports combining different data sources to drive business decisions.

Key Accountabilities:

Data Steward:

• Collect and process sales, market, and CRM data.
• Manage data quality and accuracy.
• Understand end-to-end data flows and identify data dependencies.
• Create and maintain sales report dashboards.
• Maintain Strategic Account Management Dashboards.
  
  

CRM Support:

• Manage the Veeva CRM system database, including territory alignment for sales teams using tools like VEEVA Align.
• Assist with segmentation and targeting processes.
• Maintain the customer database in Salesforce.com-Veeva and identify data quality gaps.
• Maintain existing Veeva modules and roll out new modules, including Jira request management, testing, implementation, and user training.
  
  

Training and Knowledge Sharing (Back-Up Support):

• Serve as the first point of contact and local tool owner for Veeva.
• Assist in creating training material for new modules and new joiners.
• Provide back-up support for the CE manager to onboard new employees in company processes and systems, especially Veeva CRM.
  
  

Technical Support:

• Support the sales team with Veeva technical issues, managing tickets logged with the Business technical teams.
  
  

Sell-Out Data Management:

• Reconcile wholesaler sales reports via Rapsody.
• Create and maintain sales dashboards and performance KPI tracking reports.
• Provide data for incentive calculation and payout.
• Partner with regional and global teams to implement global tools to support processes.
  
  

Analytical and Reporting:

• Report and interpret data, supporting the CE manager with accurate business-required dashboards.
• Maintain Strategic Account Management Dashboards.
• Track and measure the success and effectiveness of sales force activities, including detailing and campaigns, SFE KPIs, and coaching KPIs of line managers.
• Assist CE manager and Sales & Marketing Leads in realization tracking and incentive calculation of the sales force.
• Prepare integrated analysis with different data sources (Veeva, CEESA, sell-in, sell-out, JDA, GRP, Valkre, etc.) for strategic decision-making.
  
  

Regulatory and Organizational Requirements:

• Ensure compliance with corporate SOPs and procedures (e.g., SFE SOP, Code of Conduct), local regulations, ethical standards, and best practices.
  
  

Job Complexity:

• Requires analytical thinking, strong data management skills, and reporting.
• Work within strict and short timelines while ensuring punctuality.
• Conduct gap and opportunity analysis and provide solutions.
  
  

Interfaces:

• Local: CE Manager, AH Head, Species Sales & Marketing Leads, Regulatory, Sales and Marketing teams, Finance Controller, Data management teams, BI Shared services.
• Regional/Global: Data management teams, BI Shared services, Global and Regional CE Team members, GBS, MDM teams.
  
  

Job Expertise:

• Good understanding of end-to-end data flows and data dependencies, as well as CRM management.
• Experience in data management and CRM in the Animal Health and Pharma Industry is an advantage.
  
  

Minimum Education/Degree Requirements:

• Bachelor’s degree or equivalent qualification in Business Administration/Information Technology or 3-5 years of experience in Sales data reporting and CRM.
  
  

Required Capabilities (Skills, Experience, Competencies):

• Demonstrate analytical thinking skills.
• Experience with CRM.
• Strong data management.
• Reporting capabilities and proficiency with tools such as Tableau, PowerBI.
• Experience in creating and maintaining dashboards.
• Good communication and presentation skills to interpret and communicate data to business stakeholders.
• Ability to train people.
• Experience in cross-functional working.
• Proficiency in MS Office Tools, especially Advanced Excel.
• Experience in the Animal Health Industry or Pharma is an advantage.
  
  

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com