DC-Team Leader Telesales Flexicare Park Square (KZN)
Discovery Limited
Date: 2 weeks ago
City: Durban, KwaZulu-Natal
Contract type: Full time
Discovery – Connect
Flexicare Telesales Team Leader
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Connect
People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.
Key purpose
To lead, manage and guide a team of Flexicare Telesales Consultant to reach required targets. To facilitate any necessary course of action to achieve this purpose.
Achieve more than YOU BELIEVE
Key Outputs
The successful candidate will be expected, but not limited to perform the following key outputs:
Leading and managing a team of Telesales Flexicare agents
Inspire, coaching, and develop team to reached aspirations and targets within the business.
Performance operations duties such as dealing with elevated queries/problems, assessment agents call, distribution of team stats.
Conducting candidate interviews
Experience with the Performance Management process.
Managing stakeholder relationships within the business,
Ensuring continual communication between management and staff.
Adhere to and enforce internal policies.
Responsible for business reporting.
Monitor and attend to compliance supervisions for staff.
Responsible for keeping administration on track.
Personal attributes and skills
Excellent verbal and numeric communication skills
Sales Orientated
Quality driven
Critical thinking and problem-solving ability
People-focused
Quality driven
Attention to detail.
Strong Interpersonal Skills
Strong Leadership skills
Problem solving skills.
Decision making skills.
Stress tolerance.
Excellent time management skills
Organizational awareness
Ability to work within a team and drive team culture.
Qualification & Experience
Essential Requirements
Grade 12 Qualification
4 years outbound/ Inbound experience
2 years Team Leader/leadership experience within the financial services industry
Proficiency with MS Office, specifically Excel
Regulatory Exam and NQF 5 FAIS credits
Proficient in English (writing, reading, speaking)
Advantageous Requirements
BCOMM or related degree
Bilingual (writing, reading, speaking)
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Flexicare Telesales Team Leader
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Connect
People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.
Key purpose
To lead, manage and guide a team of Flexicare Telesales Consultant to reach required targets. To facilitate any necessary course of action to achieve this purpose.
Achieve more than YOU BELIEVE
Key Outputs
The successful candidate will be expected, but not limited to perform the following key outputs:
Leading and managing a team of Telesales Flexicare agents
Inspire, coaching, and develop team to reached aspirations and targets within the business.
Performance operations duties such as dealing with elevated queries/problems, assessment agents call, distribution of team stats.
Conducting candidate interviews
Experience with the Performance Management process.
Managing stakeholder relationships within the business,
Ensuring continual communication between management and staff.
Adhere to and enforce internal policies.
Responsible for business reporting.
Monitor and attend to compliance supervisions for staff.
Responsible for keeping administration on track.
Personal attributes and skills
Excellent verbal and numeric communication skills
Sales Orientated
Quality driven
Critical thinking and problem-solving ability
People-focused
Quality driven
Attention to detail.
Strong Interpersonal Skills
Strong Leadership skills
Problem solving skills.
Decision making skills.
Stress tolerance.
Excellent time management skills
Organizational awareness
Ability to work within a team and drive team culture.
Qualification & Experience
Essential Requirements
Grade 12 Qualification
4 years outbound/ Inbound experience
2 years Team Leader/leadership experience within the financial services industry
Proficiency with MS Office, specifically Excel
Regulatory Exam and NQF 5 FAIS credits
Proficient in English (writing, reading, speaking)
Advantageous Requirements
BCOMM or related degree
Bilingual (writing, reading, speaking)
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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