Information Technology Support Technician

Company Description

Workshop17 designs, builds, and manages flexible workspaces adapted to the new ways of working. We offer unique locations, each with its own story and atmosphere, ranging from historic sites like an old tobacco factory to a modern street-level café in Sandton. At Workshop17, we provide ergonomic and inspiring work environments to suit solo workers, teams, and corporate clients. We aim to make working life easier and more enjoyable through our attention to detail, such as providing ergonomic chairs, great coffee, and easy room booking. As a workspace partner, we adapt our flexible solutions to meet your changing needs, ensuring you have the space you want, when and where you need it.

Role Description

This is a full-time hybrid role for an Information Technology Support Technician, located in Cape Town with some work-from-home flexibility. The IT Support Technician will be responsible for providing technical support for desktop computers, troubleshooting technical issues, printer support, and computer repair. Day-to-day tasks will include diagnosing and resolving hardware and software problems, maintaining equipment, and ensuring optimal performance of IT systems for both onsite and remote employees.

Qualifications

• Technical Support and Troubleshooting skills
• Proficiency in Desktop Computers and Printer Support
• Computer Repair experience
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to provide support both onsite and remotely
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
• Previous experience in a flexible workspace environment is a bonus