Sales Assistant

About Swordfish Software:

Swordfish Software (www.swordfish.co.za) develops cloud-based debt collection software used by collection agencies, banks, attorneys, and in-house recovery teams. Our system serves as a critical engine for managing debtor communications, legal processes, payment tracking, and integrations with external platforms.

We have recently moved from a SaaS model to a SwaS (Software with a Service) strategy — enhancing our value by not only providing a platform but also embedding service support to help our clients scale and succeed.

The Ideal Candidate:

We are seeking a Sales Assistant to join our team and assist with our sales and client onboarding processes. This role is suitable for individuals who are detail-oriented, excellent communicators, and eager to gain insights into the operations of a software business. Initially, your responsibilities will involve supporting daily sales administration and customer onboarding. As you enhance your proficiency with our systems and increase your confidence, your role will evolve to include conducting product demonstrations and engaging directly with prospective clients.

Key Responsibilities (initial phase):

• Assist with sales administration tasks (quotes, proposals, CRM updates, etc.).

• Support the onboarding process for new clients.

• Help manage incoming client queries and support requests.

• Oversee data management activities including validation, updates, and reporting in support of client and system operations.

• Learn the ins and outs of our software platform.

• Collaborate with the Sales and Support teams to ensure smooth customer journeys.

Future Responsibilities (after training):

• Conduct live system demonstrations for potential clients.

• Actively participate in the sales process from first contact to close.

• Help identify sales opportunities and provide input on customer needs.

Preferred Qualifications & Experience

• Strong organisational skills and attention to detail.

• Excellent written and verbal communication skills.

• Eagerness to learn and grow in a dynamic environment.

• Tech-savvy and comfortable learning new software systems.

• Experience in customer service, sales or admin.

• Microsoft Excel skills (e.g., pivot tables, lookups, conditional formatting, data validation).

Submit your application via the following link: my.wamly.io/link/SwordfishSoftware/e21b7d36

Let’s reimagine collection together — we look forward to hearing from you.