Technical Services Specialist, Animal Health and Nutrition
Novonesis
Date: 2 weeks ago
City: Johannesburg, Gauteng
Contract type: Full time
Are you ready for a new beginning?
We need your talent, knowledge and dedication to better our world with biology.
Our purpose points the way
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.
We’re here to better our world with biology.
Technical Services Specialist, Animal Health and Nutrition business
Lead technical support for Novonesis Animal Health and Nutrition business in Africa. Working with the Account Manager for the region and interacting with both direct customers and distributors, you will play a pivotal role in providing technical support to Account Managers and Key accounts across South and East Africa. This position operates under general direction and is essential for promoting and driving sales of Novonesis poultry probiotic products and services. In this role, you will maintain high-level relationships with key customers and influencers, particularly nutritionists, and will be tasked with investigating customer complaints and resolving industry issues on-site. The position is based in Johannesburg, South Africa.
Roles And Responsibilities
Could our purpose be yours? Then apply today!
At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.
Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.
Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com
Not the right fit for you?
Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral! Please check out our other open positions. The right fit for you could just be a few clicks away.
We need your talent, knowledge and dedication to better our world with biology.
Our purpose points the way
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.
We’re here to better our world with biology.
Technical Services Specialist, Animal Health and Nutrition business
Lead technical support for Novonesis Animal Health and Nutrition business in Africa. Working with the Account Manager for the region and interacting with both direct customers and distributors, you will play a pivotal role in providing technical support to Account Managers and Key accounts across South and East Africa. This position operates under general direction and is essential for promoting and driving sales of Novonesis poultry probiotic products and services. In this role, you will maintain high-level relationships with key customers and influencers, particularly nutritionists, and will be tasked with investigating customer complaints and resolving industry issues on-site. The position is based in Johannesburg, South Africa.
Roles And Responsibilities
- Provide technical support related to product performance at key accounts and channel partners.
- Work with regional Account Managers to grow existing business, nurture new opportunities, and actively participate in the sales processes.
- Supervise customer and distributor trials, visit research facilities, and deliver detailed analyses of trial results.
- Maintain high-level relationships with key customers and influencers, especially nutritionists and vets.
- Investigate customer complaints and resolve industry issues on-site, including product applications and marketing efforts.
- Engage in professional trade associations and committees related to the poultry industry.
- Develop a deep understanding of the competitive landscape for gastrointestinal health products and services, and equip distributors through value messaging against competitors.
- Work with Account managers to create annual account plans for key customers and channel partners for their long-term growth and ensure direction in alignment with global marketing plans.
- Be able to represent Novonesis on industry forums and be the voice of our solutions in trade shows and conferences, when needed.
- Master’s or PhD in Animal Science, poultry nutrition, or related field.
- At least 5 years’ experience in animal health and nutrition, with a solid understanding of application and feed formulations. Experience in Poultry will be an added advantage.
- Strong understanding and experience in feed formulations involving probiotics and enzymes.
- Strong drive, responsible, goal-oriented, well-organized, and self-motivated, able to develop regions independently.
- Excellent communication and presentation skills in English and demonstrated proficiency in MS Office software (Microsoft Excel and PowerPoint)
- Willingness to travel ~50% of the time, primarily in the assigned region when required.
- Deep knowledge of the Animal Health and Meat industry in Southern Africa
- Entrepreneurial and commercial thinking with a strong affinity to value creation.
- Ability to network in the industry and be able to represent Novonesis in external forums.
- Good presentation skills to communicate both internally and externally.
- The role reports to the Regional Head of Novonesis Animal Health and Nutrition Biosolutions.
- The role will be based in our Johannesburg office. We operate in a hybrid model and mandate to be in the office at least 3 days a week, when not traveling.
- Fluency in English is a must, and additional languages like Arabic and French are an added advantage.
Could our purpose be yours? Then apply today!
At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.
Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.
Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com
Not the right fit for you?
Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral! Please check out our other open positions. The right fit for you could just be a few clicks away.
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