Performance Monitoring Analyst

Are you passionate about data, analysis, and optimizing performance? We’re looking for a detail-oriented Performance Monitoring Analyst to join our team and play a key role in ensuring the smooth operation and continuous improvement of our systems and processes. In this role, you’ll be responsible for tracking and analyzing performance metrics, identifying areas for enhancement, and providing actionable insights to drive efficiency across the business. Your ability to spot trends, troubleshoot issues, and make data-driven decisions will be vital in optimizing performance and ensuring that our systems meet the highest standards. If you’re driven by the challenge of making things better and more efficient, we want you to bring your analytical expertise to our team!

We are seeking a detail-oriented and analytical Performance Monitoring Analyst to join our Sales Agent Support team. This role is responsible for tracking, analyzing, and reporting on sales performance metrics to drive data-informed decisions and improve overall sales effectiveness. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a passion for optimizing performance through data.

Key Responsibilities

• Monitor and analyse daily, weekly, and monthly sales performance metrics.
• Develop and maintain dashboards and reports to track KPIs (e.g., conversion rates, sign-ups, cards issued/activated).
• Identify trends, variances, and opportunities for improvement in sales performance.
• Collaborate with Group Agent Support Manager, Sales Managers and Jnr Agent Support Managers to provide actionable insights.
• Support forecasting and target-setting processes with historical data analysis.
• Ensure data accuracy and integrity across CRM and reporting tools.
• Assist in the development and implementation of performance improvement initiatives.
• Provide ad hoc analysis and reporting as requested by leadership.
  
  

Key Performance Indicators (KPIs)

• Accuracy and timeliness of performance reports
• Improvement in sales team productivity metrics
• Reduction in reporting errors or data discrepancies
• Stakeholder satisfaction with insights and reporting tools
  
  

Qualifications

• 2+ years of experience in a performance analysis, sales operations, or business intelligence role.
• Proficiency in data analysis tools (e.g., Excel, Power BI, Tableau).
• Experience with CRM systems (e.g., Salesforce, HubSpot).
• Strong analytical and problem-solving skills.
• Excellent communication and presentation abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
  
  

Preferred Skills

• SQL or other data querying languages
• Experience in a sales-driven or target-based environment
• Knowledge of sales methodologies and funnel management
  
  

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS