Team Lead AML Enhanced Due Diligence

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who We Are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who We’re Looking For

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As the Team Lead AML EDD, you will be overseeing the AML EDD Team responsible for supporting the business to meet the Anti Money Laundering requirements. Ensuring that the Team operates effectively, supporting them to meet high standards of service delivery is the key focus of this role.

What You’ll Be Doing

As part of your role, your responsibilities will include:

Managing The AML Function

• Remaining abreast of AML, CFT and Sanctions behaviours, issues, policies, regulations, criminal typologies, industry best practices and developing trends within the industry.
• Lead, mentor, and develop a high-performing team, fostering a culture of compliance and continuous improvement.
• Distributing workload for the team, while creating an environment oriented to trust and open communication.
• Ensuring tasks are completed within agreed deadlines, thorough process followed, and accurate record keeping.
• Key involvement in the SOW/SOF workflow - ability to communicate and put forward recommendations with key stakeholders such as the MLRO, Head of Compliance & Key Department Heads in relation to SOW cases.
• Ensure AML standards are met and maintained in accordance with policies & processes.
• Assist in sign off & high impact cases to ensure we are in line with AML requirements, ensuring that the business is not put at risk.
  
  

Managing Information And Tasks

• Maintain strong relationships with internal and external stakeholders, ensuring effective communication and collaboration across departments.
• Managing information and workflow between business units and stakeholders: MLRO, Retention, Risk and Support Teams.
• Monitoring, reviewing and analysing measurements and reports, interpreting, acting upon such interpretation and putting action plans in place to enhance and improve service delivery.
• Ensure that weekly and monthly reports are kept up to date and send through to the relevant stakeholders.
• Assist in AML audit process.
  
  

Process and Procedure Management

• Coach and support the AML EDD Team in performing at a high level with a low error rate
• Performing weekly and monthly monitoring on a sample basis of all EDDs within the vertical.
• Manage changes to the procedure/ process, to publish in line with Document Control Procedures.
  
  

Resource Management & Problem Resolution

• Trouble shooting routine or rudimentary technical issues and resolve in conjunction with technology teams.
• Management and resolving of all escalated queries. Problem management by handling of high impact incidences and following the necessary escalation procedure when necessary
• Workforce planning and Management (All Resources - People and Systems/Technology) in conjunction with core support areas.
• Closing the loop on all customer related contacts or transactions.
• Timely escalation of any ML / TF risk, breaches and / or spikes to Management to ensure it as attended to and remediated within applicable regulatory timelines.
  
  

Reporting

• Provide Service Manager with weekly and monthly reporting on number of SOW in progress, completed, locked and detail thereof
• Management and resolving of all escalated queries. Problem management by handling of high impact incidences and following the necessary escalation procedure when necessary.
  
  

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential Skills You’ll Bring To The Table

The necessary skills that we require for this role include:

• Minimum 12 months within a Leadership role
• Minimum 24 months Risk / AML / Compliance experience
• Exposure to AML / CFT regulations
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Demonstrate consistent behaviour aligned to the organisation performance proposals
• Function might require shift work in future.
  
  

Desirable Skills You’ve Got Up Your Sleeve

It would be great if you also have some of the following skills:

• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Previous Investigation/Research experience
• Relevant Diploma/Degree and/or work experience in a related field within Risk/AML/Compliance.
• A proven ability to collate and present case information
• Excellent report writing skills
  
  

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These Competencies Are

• Leadership
• Decision Making and Initiation Action
• Communication & Presentation
• Accountability and Execution
• Organization and Planning
• Learning, Collaboration and Knowledge management
• Accuracy and attention to detail
• Proven analytical, problem-solving ability and strategic thinking
  
  

What You’ll Get Back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Free Daily Meal
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Employee Assistance Programme
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On-site Barista
• Retirement Annuity Subsidy
  
  

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.

Here, your growth is supported and your contributions valued.

Game on!

• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.
  
  

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!