General Manager - Commercial

PURPOSE OF POSITION

To formulate and administer company/corporate policy in order to obtain given objectives through efficiency, profitability and customer satisfaction in the Commercial Automotive arena.

JOB RESPONSIBILITIES:

• Develop and maintain strategies to drive revenue and profitability and to achieve budgeted figures.
• Establish and maintain adequate and skilled staff to meet given sales requirements throughout the business, according to financial resources available and in line with overall company/ corporate target objectives.
• Provide maximum staff efficiency to create profitability for the company.
• Control cash flow, stocks, and assets at a level commensurate with profit requirements and satisfactory return on investment.
• Maintain strict and effective control of expenses in line with budget objectives.
• Maximise company profitability through the sale of vehicles, associated products, parts and labour.
• Effective management of vehicle stock to avoid vehicles ageing excessively.
• Ensure all departments achieve profit margins as per established objectives.
• Ensure the company attains a given overall net profit per month in line with budget requirements.
• Continually monitor the financial situation on a daily/ weekly basis to achieve financial objectives via sales, service, customer satisfaction and retention.
• Examine all accounts, operating controls and composite figures monthly and initiate prompt improvement or corrective action where required.
• Schedule a monthly review meeting with the DCE and the nominated team.
• Forecast peak sales criteria and cash requirements.
• Improve stock turnover ratios, reduce stock holding value and increase sales to meet company objectives.
• Maintain a high level of customer satisfaction whilst maximising profits.
• Continuous drive for customer satisfaction and ensure satisfactory CE levels are achieved
• Improve the quality of customer service and retention by enhanced facilities, improved technical skills resulting in lower cost of ownership and improved marketing methods.
• Maintain high standards of quality and workmanship at all times.
• Ensure that all customer invoices have been correctly prepared and submitted for completion.
• Examine daily/ weekly/ monthly debtors ensuring collection of outstanding monies (including new and used vehicles, parts, and service)
• Analyse all training requirements and related costs in conjunction with senior management, to provide a satisfactory staff training development programme.
• Establish and agree on labour and staff requirements with Directors and Senior Management.
• Ensure training needs are catered for in order to bring about job satisfaction and performance via career path and succession planning to improve overall efficiency.
• Issue job descriptions and regular performance appraisals and ensure appropriate action taken based on results.
• Establish and review operation of salary scales and incentive schemes.
• Review all departmental activities and reporting systems.
• Ensure that the company complies with health and safety and other lawful compliance regulations.
• Manage volume deals over a national footprint.
• Ad hoc duties as and when required.

Minimum Requirements:

To qualify for an opportunity the following is essential:

• Grade 12 qualification/ equivalent.
• Relevant tertiary qualification.
• Minimum of 10 years’ experience in the motor industry - (Volvo, Scania, MAN and Mercedes experience will be advantageous).
• A 360-degree strategic understanding of the retail motor vehicle industry.
• Minimum 5 years’ experience in a sales manager position. 
• Sound financial conceptualisation and management.
• The ability to manage and motivate staff.
• Clean criminal record.
• Experience within the brand beneficial.
• Good verbal and written communication in English.
• Fleet Management and experience will be required.
• Must be able to handle volume deals over a national footprint