Airport Ticket Agent Assistant

An Airport Ticket Agent Assistant, also known as a Ticketing Agent or Customer Service Agent, assists passengers with their flight bookings, ticketing, and other related needs within the airport environment. They primarily handle in-person assistance at check-in counters and can also assist with flight inquiries, changes, and upgrades.   

Key Responsibilities:

• Customer Service: Providing excellent customer service to passengers, addressing inquiries, and resolving issues.   
• Ticketing and Reservations: Assisting with booking flights, making changes to existing reservations, and issuing tickets.   
• Check-in and Boarding: Guiding passengers through the check-in process, checking baggage, and ensuring they are properly boarded.   
• Information and Support: Providing accurate information about flight schedules, fares, and policies, and assisting with other airport-related needs.   
• Sales and Upgrades: May also be responsible for promoting and selling additional airline products and services, such as upgrades or baggage allowance.   

Skills and Qualities:

• Strong Customer Service: Ability to communicate effectively and empathetically with passengers from diverse backgrounds.   
• Attention to Detail: Accuracy is essential in handling bookings, ticketing, and other tasks.   
• Problem-Solving: Ability to resolve issues and find solutions for passengers.   
• Politeness and Professionalism: Maintaining a positive attitude and presenting a professional image.   
• Adaptability: Working in a fast-paced, dynamic environment and adapting to changing circumstances. 

Clear Criminal Record Is Essential For This Vacant As Background Check Will Be Done.