Order Management Administrator

PERI


Date: 1 week ago
City: Port Elizabeth, Eastern Cape
Contract type: Full time
Order Management Coastal Cape

Scope

  • Ensure a positive customer experience through the professional and accurate preparation, fulfilment and biling of customer projects.
  • Lead order processing to adequately support customers, sales, engineering, and logistics.
  • Execute order management activity in accordance with PERI guidelines and OTC process.
  • Ensure the best possible customer service through professional customer interaction and support Project Management of key projects through internal and external reporting.
  • Ensure compliance with Group Directives and company policies.

Key Responsibilities

  • Assess continuity between contract, offer and PSD order.
  • Process order changes in PSD with status updates to relevant departments.
  • Adherence to commercial standards with processing guidelines.
  • Co-ordinate with customer, sales and engineer following order execution for full preparation of order processing (i.e. delivery timeline and delivery prioritise)
  • Ensure accurate detailed information on documentation (e.g. cutting of tie rods, preassembly).
  • Revise picking list for delivery and ensure continuity with discounts and rental rates.
  • Initiate transport DTR process for customer deliveries for both PERI fleet and forwarding agencies.
  • Timeously processing of sales, sales from rental and CaRe invoicing.
  • Actively manage pending orders on PSD with feedback to the sales department.
  • Check summary rental control points weekly and action accordingly.
  • Co-ordinate with Customer, Sales, Engineering and Site Supervisor team to proactively plan rental returns and maintain accurate rental return dates in PSD to improve data quality of material planning / design process.
  • Monthly processing of manual documents and system correction.
  • Weekly PSD housekeeping functions must be maintanted.
  • Reporting wage hours to payroll department.
  • Petty Cash responsibilities with reconsiliations.
  • Provide support to all administration team members when required.
  • Monthly processing of manual documents and system correction.
  • Weekly PSD house- keeping functions must be maintained.
  • Execute jobsite closing actions in consultation with relevant departments.
  • Sales support by assisting with order confirmations and cash sales transactions.
  • Ensure a positive customer experience through the professional and accurate preparation of customer deliveries.
  • Lead order processing to accurately finalize the delivery process as per company guidelines.
  • Execute DTR truck release with both PERI fleet and forwarding agency deliveries.
  • Daily processing of manual documents onto PSD.
  • Lead order processing to accurately finalize the return process including CaRe and compensation billing as per company guidelines.
  • Be the business excellence ambassador to ensure continious improvement of PERI's service delivery and competitiveness in the market, whilst maintaining strong customer relations.

Qualifications / Experience Requirements

  • Minimum Grade 12 (matric) certificate.
  • 1-2 years administration skills.
  • Professionalism.
  • Fluent in English.
  • Attention to detail.
  • Well-developed ability to work with numbers.
  • Customer focused approach (internal & external)
  • Well developed communication skills.
  • Ability to function independantly and under pressure,
  • Ability to recommend solutions to area of responsibilities.

Apply online

peri.com/career PERI Group

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